Sales Supervisor
Ajmal Perfumes Group of Company
Total years of experience :9 years, 7 Months
Monitor and supervise sales team and promoters.
•Implement strategies to sell products or services.
•Handling 50 Sales and Promoters all over 7 emirates and Duty Free.
•Ensure promotions are accurate and merchandised to the company’s standards.
•Handle customers’ questions, complaints, and some issues.
•To assist the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives.
•Controlling the schedule of work shifting.
•Supervise Sales Executives.
• Make sure all employees adhere to company policies and procedures (example: dress code, eating food at station, cell phone usage, etc.)
•Communicate all employee relations issues, concerns, and incidents to Sales Manager.
•Meet and/or exceed monthly, quarterly, and yearly team sales targets.
•Manage responsibility for each member of the team to exceed goals in all sales targets.
• Meet regularly with Sales Manager and provide detailed reporting on the overall performance
• Review daily reports to diagnose excellence and areas of improvement that affect individual and team performance.
•Provide sales staff with proper training regarding sales techniques, legal requirements, and company products, policies, and procedure.
•Shop Attendance Monitoring System: Managing complete attendance of 162 staff and 54 showroom shop system including regular shift-data entries, comp-off/casual/sick/annual leave details, processing attendance/OT/Other reports required from time to time.
•Bangkok-Branch Support: Coordinate with the branch as required by HOD and managing the clerical support for the branch from time to time.
•Barqi Division Support: Providing required clerical support for Barqi division as and when required.
•Assisting: Assisting the Assistant Manager and Head of the Department for the tasks assigned by them example. Stock taking verification process gift voucher dispatches etc.
•Customer Details/Data Entry: Data entry and Customer Details of the shops periodically, Business Card Details of Customers and other data compiling it and reporting time to time.
•Dispatches: Manage dispatch of Documents/samples/ribbons/gift vouchers to retail shops/internal departments as required.
•Cash Voucher/Bills Settlement: Taking cash/cheque from Head of Accounts and dispatching it to shops/others as per claims from to time.
•Documents Filing: Filing documents in Shop Files/Party File/Project Files from time to time.
• Monitor and supervise sales team and promoters.
• Implement strategies to sell products or services.
• Handling 50 Sales and Promoters all over 7 emirates and Duty Free.
• Ensure promotions are accurate and merchandised to the company’s standards.
• Handle customers’ questions, complaints, and some issues.
• To assist the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives.
• Controlling the schedule of work shifting.
• Supervise Sales Executives.
• Make sure all employees adhere to company policies and procedures (example: dress code, eating food at station, cell phone usage, etc.)
• Communicate all employee relations issues, concerns, and incidents to Sales Manager.
• Meet and/or exceed monthly, quarterly, and yearly team sales targets.
• Manage responsibility for each member of the team to exceed goals in all sales targets.
• Meet regularly with Sales Manager and provide detailed reporting on the overall performance
• Review daily reports to diagnose excellence and areas of improvement that affect individual and team performance.
• Provide sales staff with proper training regarding sales techniques, legal requirements, and company products, policies, and procedure.
Hold regular staff meeting to keep staff up to date on all aspects of the Spa’s operation.
•Ensure equipment is maintained in good working condition.
•Implement a clearly established opening and closing procedure.
•Attend Management meetings and convey all relevant information throughout the spa.
•Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
•Uphold gracious front desk procedures in the booking and handling of customer.
•Develop and maintain compensation guidelines for customer’s complaint.
•Guide staff to become caring problem solvers, cooperative, accommodating and fair.
•Maintain neat and orderly office work areas.
•Attend or conduct staff meeting as directed by the General Manager.
•Conduct monthly supply inventory and maintain adequate inventories of spa.
•Manage by “walking around”. Ensure spa staff is focused on providing excellent guest satisfaction.
•Prepare recommendations for wage review. Complete and discuss performance appraisal.
•Maintain good working relationships with all employees. Provide direct feedback of employee suggestions to Management and Owners.
• Hold regular staff meeting to keep staff up to date on all aspects of the Spa’s operation.
• Ensure equipment is maintained in good working condition.
• Implement a clearly established opening and closing procedure.
• Attend Management meetings and convey all relevant information throughout the spa.
• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• Uphold gracious front desk procedures in the booking and handling of customer.
• Develop and maintain compensation guidelines for customer’s complaint.
• Guide staff to become caring problem solvers, cooperative, accommodating and fair.
• Maintain neat and orderly office work areas.
• Attend or conduct staff meeting as directed by the General Manager.
• Conduct monthly supply inventory and maintain adequate inventories of spa.
• Manage by “walking around”. Ensure spa staff is focused on providing excellent guest satisfaction.
• Prepare recommendations for wage review. Complete and discuss performance appraisal.
• Maintain good working relationships with all employees. Provide direct feedback of employee suggestions to Management and Owners.
• Preparing the monthly payroll.
• Issuing vouchers such as petty cash voucher, receipt voucher and payment voucher.
• Dealing with the beauty equipment suppliers from the other countries such as Germany, Hong Kong, California, etc.
• Immigration Works: Processing the employment visa for the company employees, as well as cancellation of visa and labor cards if required.
• Responsible in controlling the weekly and daily supplies.
• Dealing with the recruitment agencies, for staff hiring and supervising 25 staff.
• Responsible to answer all incoming & outgoing calls.
• Performs any other duties assigned by manager.
• Arrange and coordinate meetings, conferences and travel arrangements.
• Set up and maintain filing system both manual and computerized.
• Maintain client’s database.
In-charge for office daily operation and updating regularly the day-end reports to the owner.
•Monitor and controlling all the stocks or supplies.
•Preparing payroll every month end.
•In charge for arranging appointments and assisting customers.
•Ensure the efficiency by getting feedbacks from customers to improve the quality of services.
•Supervise and assisting in reaching the monthly individual/staff targets.
•Suggests to the owner an operation policies and procedures.
•Ensure all operation standards are maintained at a high level and met the guest’s requirement.
•Screening the CVs and conduct interviews to new applicants
• In-charge for office daily operation and updating regularly the day-end reports to the owner.
• Monitor and controlling all the stocks or supplies.
• Preparing payroll every month end.
• In charge for arranging appointments and assisting customers.
• Ensure the efficiency by getting feedbacks from customers to improve the quality of services.
• Supervise and assisting in reaching the monthly individual/staff targets.
• Suggests to the owner an operation policies and procedures.
• Ensure all operation standards are maintained at a high level and met the guest’s requirement.
• Screening the CVs and conduct interviews to new applicants
Deal and assist the guests of different nationalities.
•Answers telephone inquiries, send fax, emails and do some telemarketing.
•Control and monitor the reservations made by clients with their choice of treatments.
•Responsible for stationery supplies.
•Responsible in budgeting/controlling guest's supplies to minimize company’s expenditure.
•Promotes spa treatments and spa products.
•Organize group bookings.
•Receive payments and issuing invoices.
•Manage the reception counter during the absence of the receptionist.
Incharge for the Slimming Department
•Incharge for the Consultation for the client
•Monitor the stock of the Department
•Request the stock, monitor the sales, report the montly sales
•Making the promotion of the department.
Lumicell Work:
The lumicell is the latest machine technology of slimming threatment: The concept behind the Lumicell Wave 6 originates from the need to find a more comprehensive way of treating the appearance of cellulite. The non-invasive and consecutive application. The lumicell Wave6 have a 4 function in one machine like as; Infrared Photo-Pheumatic massage, Ultrasound, Radio-Frequency, Mesotherapy.
Ak55 Endospheres Work:
The ak55 endosphere is a computirezed vibrating device that allows the performance of the Endospheres therapy threatment, the machine is a controlled by a sophisticated computer that manages a mobile joystick made of 55 spheres all this redefines the medical and aesthetical approach. This machine is multiple functions, good for blood circulation, varicose, burning the cellulite and firming it is also like a massage relaxation.
Administrative Duties and Responsibilities (Reesh Beauty and Health):
•Preparing the monthly payroll.
•Issuing vouchers such as petty cash voucher, receipt voucher and payment voucher.
•Dealing with the beauty equipment suppliers from the other countries such