rola shaheen

•Manage the planning and application of customer satisfaction procedures
•Participate in the planning and execution of patient education programs
• Develop and Review related policies and procedures
•Assist in various activities related to human resources such as employees files, performance appraisal, trainings, and sick leaves follow up
•Follow up quality improvement activities that include the Timely and effective follow up of the indicator analysis
•Follow up the health card applications approvals with the corresponding insurance companies
•Assure that all safety measures are being applied
•Participates in incident/accident reporting an in the corrective preventive actions
•Participates in providing and improving the customer services

 Helped maintain the adequate operation of the Quality Management System (QMS) in the hospital.
 Managed the planning and application of Customer satisfaction procedures
 Coordinated and followed up Quality improvements projects
 Monitored the compliance with ISO and accreditation standards and the preparation for internal and external audits
 Coordinated the Hospital's Quality Representative Program
 Coordinated the operation of the internal audit process and guidance of fellow internal auditors.
 Edited and reviewed Policies and procedures
 Instructor / trainer: provided training and workshops in the following topics.
- Quality management and customer services topics
- Organizational and managerial topics
- Health and safety topics
- Teamwork and leadership topics
 Development of the internal audit questionnaire
 Execution of the internal audit on the assigned process
 Formulation of the audit report and the improvement action recommendations.
 Occupational health and safety activities