CUSTOMER SERVICE SUPERVISOR
GALERIES LAFAYETTE
Total years of experience :7 years, 5 Months
Supervise all the daily operations of the Customer Service Department
Handle and prepare the inventory of “Lost and Found”
Coordination and proper implementation of the Loyalty Card Program
Manage and handles Customer Complaints
Create and maintain a vigorous open channel of communication between the rank and file and top management
Develop and affect the required personnel training and development program; to recognize the training needs of each individual physically and psychologically.
Monitor all the ongoing and outgoing store “Alterations”
Control and manage customers deliveries
Handle the entire customer service department that includes cahiers, baggers and customer service officers.
In charge of manpower scheduling, monitoring completeness of front-end plantilla
Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
Assist in training all cashiers in all front-end policies and procedures, including training of new cashiers and cross training of other associates.
Authorize and ensure validity of customer returns, exchanges, check authorizations, and voids.
Oversee compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures.
Provide monthly meeting under the CS Department to address any concern and updates
Collection of UPPI Lubricants Sales
Preparation of Statement of Accounts.
Monitoring of UPPI receivables
Coordinate with Territory Managers regarding collecting schedules and due dates.
Monitoring of outgoing and incoming counter receipts
Keeper of Check Pull out and Deferment forms
Checking of commission
Issuance of Counter Receipts for invoices, Provisional Receipts and Official Receipts
Filing of Check vouchers received from clients
Preparation of Credit/ Debit Memo
BUSINESS ADMINISTRATION MAJOR IN MARKETING
