Analyn Fortes

Manage inflow of multiple customer orders, generate sales orders including technical information to ensure that right information is sent to manufacturing to facilitate seamless production of packaging as per customer requirements.

Daily analysis of raw material availability and coordinate with procurement to ensure timely availability of raw materials for daily production.

Schedule and execute all export documentation including booking containers, shipping lines, and certifications required based on country of destination.

Maintaining traceable documentation of all customer orders including emails, messages, pro-forma invoices, purchase orders, special instructions, technical information, approvals, cost and price variances, logistics and all other order critical information.

Daily coordination with customers, suppliers, procurement, costing team, dispatch team and finance to ensure that production and delivery targets are met and/or exceeded.

Plan and drive sales and maintain fiscal health of the business. Coordinate with CEO and other branch leaders, lead and coordinate business development.

Identify and convert new prospect customers, up-sell and drive new revenue streams. Plan and execute contracts.

Execute all process transactions including insurance, fines, tolls, and other incidental charges, including scheduled maintenance, hygiene and cleanliness of vehicles.

Execute collections, process cash balance of daily transactions and execute bank deposits. Process bank and VAT reconciliations and submit reconciliation documents to file VAT returns.

Recognised for my excellent work and was positioned as the Branch In-charge of Fujairah.

First responder-inside-sales for all inquiries and convert prospects with differentiated service. Organise daily inflow of service orders and schedule for repair/maintenance.

Manage long-term service contracts and follow up with new customers for repeat service.

Daily follow up with workshop & customers to review and update service status to customers. Manage customer complaints, resolved conflicts, satisfied customers and the business.

Supervise and execute daily documentation and reconciliation of all receivables. Manage cash transactions, maintained a daily cash float for incidental workshop operations.

Research rental rates and locations to sell travel packages that best suit the customer.

Present product and service portfolio and aggressively pursue reservation bookings.

Respond to customers’ questions and complaints, with thorough investigation and resolution.

Executed billing for services including refunds and credits and resolved overdue rentals.

Managed all real estate contracts with renewals, documentation, and receivables.

HR Assistant for office staff.