Manager Operational Risk & Internal Control
Hong Kong & Shanghai Banking Corporation (HSBC)
Total years of experience :20 years, 3 Months
•Ensuring the bank compliance with Group/ Regional Operational Risk & Internal Control (ORIC) policies and procedures and acting as the Country Risk Coordinator for the area and providing ongoing guidance and direction to all businesses
•Ensuring an acceptable level of Internal Control commensurate with the scale and nature of operations is maintained in coordination with compliance and Anti-money laundering.
•Ensuring the bank’s assets are adequately protected by managing an effective Operational Risk Management framework process where risks are identified, measured, monitored and controlled.
•Setting-up and managing the Bank’s ORIC Committee meetings
•Set-up a full-fledged network of Business Risk Coordinators (BRCs) within the different departments and providing them with continuous follow-up and training on the Operational Risk system used.
•Preparation and delivery of presentations on Internal Control and Operational Risk to Senior Executives.
•Reviewed and enhanced the controls and SLAs for off shoring processes to the Centre of Excellence in the different departments of the Bank.
•Lead, in coordination with the department heads, the Risk and Control Assessments (RCA) by identifying risks, controls and actions to be implemented which serve as a basis for the departments’ internal control.
•Conducting special projects and investigating operational losses and frauds.
•Planning and conducting ICL reviews and issuing reports while insuring compliance with all relevant Bank policies and procedures and central bank regulations as part of the yearly audit remit.
•Assisting/ ensuring compliance with Sarbanes-Oxley requirements in the Bank
•Ensured losses and penalties incurred by the bank were below targets set by the Region.
Led different teams comprising of two to six individuals in different Risk Assessments, Assurance and Risk Services in line with the EY methodology for the most reputed Financial Institutions and Insurance companies in Qatar, of which Commercial Bank of Qatar (CBQ), Qatar National Bank (QNB), Doha Bank (DB), Qatar Islamic Bank (QIB), The First Investor Islamic Finance (TFI), Qatar Insurance Company (QIC):
CBQ:
Review of the Risk Management strategies, procedures and controls
Corporate Governance
Treasury & Investments
Corporate Credit: the credit facilities, the credit administration and collections.
Credit Cards Operations (Diners Club) comprising of activities conducted in Qatar, Egypt and Bahrain
Operations: review of different back office operations.
AML and Compliance Department, Premises department, Human Resources, Business Continuity Planning.
Presentation of the monthly follow up reports & statistics for the Audit & Risk Committee of CBQ.
QNB:
Risk Assessment for QNB submitted to Qatar Central Bank
DB:
Risk Assessment for the DB submitted to Qatar Central Bank
QIB:
Conducted Risk Management, Treasury and Investments, Local & International financing audits
IBQ:
Bank Wide Risk Assessment, Internal Audit & Compliance Transformation; developed a 3 year Compliance Program for the Bank and Internal Audit Work Programs for the different departments in the Bank;
Restructuring the Credit Administration Department: drafted process maps for the Department in line with leading practices in addition to restructuring the department and creating specific job descriptions for the personnel.
TFI:
Drafted and issued the following Operational Manuals: Corporate Governance, Corporate Finance and Operations & Settlement
QIC:
Underwriting Business Facultative and Treaty outward and inward Reinsurance: analysis of the process of risk retention, Retail products, Operations and Controls, Premium collections and Claims settlement
Training in customer service; commercial bills (LC, LG).
Training in the retail services of the Bank (loans, cards…).
Implementing the ISO Standards in the Contracting Company
Setting policies and procedures relating to the quality management of the company.
Certified Internal Auditor (CIA)
Masters in Business Administration (MBA). (GPA 3.45)
BS in Economics, Emphasis: Management. (GPA=3.20) Honor list 4 times
