أنالين guillermo

Presently Deputy Manager in charge of the general operation of the store, making sure it runs smoothly, cleanly and meets budget or sales goal. Role of Planning and directs the day-to-day operations of a retail store. Develops strategies to improve customer service, drive store sales, and increase profitability. Ensures customer needs are met, complaints are resolved, and service is quick and efficient. Ensures all products are display, well implemented, and merchandised effectively to maximize sales and profitability.
Jan. 2011 - Up to Present MAF Hypermarket (Carrefour Market) Dubai, UAE
Deputy Manager
• Ensuring standard of quality, freshness and clean store environment are meet for store opening.
• Overseeing the functions of all department of the store. Planning new ideas, implementations of each family in every section.
• Review and effectively deal with fast/slowing moving items, new ranges and end of ranges and implemented necessary action. Coordinating and giving feedback with Merchandise.
• Negotiating with suppliers store level promotions, organizing national promotions, displays and events. Implement leaflet promotion in store level with Highlight, attractive floor display and no out of stock.
• Monitoring store assortment, stock depreciation, Out of stock, and labeling survey.
• Reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales, and studying advertising, display plans.
• Controlling the store stock take and ensuring the maintenance of the standards and quality of goods.
• Achieving monthly target in terms of Sales, Margin, Expenses and Staff Cost.
• Analyzing sales figures, waste and shrinkage to meet the store's monthly target and budget.
• Studying market reports and monitoring competitor strategies with regular price survey.
• Ensuring that standard policy and rules of the company has been follow, compliance of UAE standard and hygiene rules have been apply.
• Margin knowledge and follow up, making action plan at store level week point and applying action plan to follow and keep strong point.
• Review and analyze customer profile. Make sure that good customer service has been apply, store and staffs are well presented to the customer, and knowing what the customers need to provide them easy and good shopping.

Mar 2008 - April 2010 Nando's Dubai LLC. Dubai, UAE
Sales Coordinator
• Performed Opening / Closing procures ensuring that all tasks were completed accurately. Cash up for day end closing against Dining & Take Away section, including Voids transaction, Promo, Entertainer Voucher, Staff meals and Credit Card Reports. (using Micros Application)
• Investigates and resolves food quality issues, Ensure that customer problems and complaints are handled professionally, effectively, maintained at a minimum level and resolved up to the highest level of customer services.
• Responsible to maintain proper stock level by ordering cycle for daily production, keeping regular stock inventory and tight control on pilferages as per regular schedule.
• Handle dining & take away customers and provide fast serves for maximum customer satisfaction.
• Coordinating store operation, forecasting sales on special occasion to boosts store sales. Maintain store production hygiene, quality standards and sanitation regulations as per ministry rules, also for customer satisfaction.

Mar 2006 - Mar 2008 SM Department Store Manila, Philippines
Supervisor - Grocery Section (FMCG)
• Stock Control, Maintain proper shelf display, quality structure, productivity and stock availability always focus on branded products and fast moving products to satisfy the customer as per their needs.
• Handle customer related transactions and respond to product and service inquiries. Provide quality customer service.
• Always keeping a close monitoring with the competitors product pricing by doing price survey and provide our product in affordable and cheaper price.
• Control the purchases according to schedule and movements. Look after the negative margin and negative stock on daily basis also help the store in achieving the daily budget.

2003 - 2006 Eastway Travel goods Inc. Rizal, Philippines
Production Supervisor
• Set up production (Sewing line) daily and materials that enabled all production targets to meet corporate standard and quotas.
• Supervise and analyze. Improve line balancing method, implement procedures and controls to ensure products met deadlines including the onsite inspector.
• Paper reports such as time card, attendance, combining report, efficiency reports and individual Daily Job Reports should always be submitted. Coordinate to Industrial Engineering all the changes of individual quota in each Job Order. Follow up materials to warehouse and distribution section.

2001 - 2003 Eastway Travel goods Inc. Rizal, Philippines
Quality Assurance Inspector
• Checking the counter sample bags for verifying if some revisions are taken.
• Assisting sewing line at every beginning, operational, actual and end of Job Order.
• Solving minor and major problem, interact with QC Sample for guidelines needed. Give ideas on how to improve quality of bags.

1999- 2001 Santeh Feeds Corp. Manila, Philippines
Assistant Sales Coordinator
• Coordinating with salesman from different outlet nationwide to sales office and manufacturing plant office relating orders, stocks and payments. Responsible for recording the activities and maintain appropriate files, mailing lists and necessary records.
• Coordinating with the technical people all technical issues that the client encountered. Coordinate with the shipping lines all the nationwide deliveries and confirmation of the shipments. Responding promptly to telephone and email inquiries.
• Encoding of files, summary of out and incoming orders, handled inquiries and exhibits. Keep minutes of the meetings of the members and managers.

Seminar and Training attended: ✓ Good Hygiene Practice (GHP Managers Training-valid till 2016)
(SHARJAH MUNICIPALITY)
✓ Business Cycle (BC) Training
- Ordering Automatic Order Proposal (AOP)
- Minimum stock, Facing, Aging Stock (AG)
- GIMA Application
- Customer Service Training
- Inventory, Waste and Shrinkage Training
(MAF HYPERMARKET - CARREFOUR MARKET)
✓ Bookkeeping
(EASTERN PAMPANGA MULTI-PURPOSE)
✓ Participation for "KAIBIGAN MO, PANALO MO!" Tateh Aqua Feeds
(SANTEH FEEDS CORP.)
✓ Technical and Quality Information
(SANTEH FEEDS CORP.)
✓ Cooperation for Sales and Production Information
(SANTEH FEEDS CORP.)
✓ Basic Computer Sewing
Eastway Travel Goods INC.
✓ Company Quality and Procedure for ISO 9000 Documentation (Operation)
➢ Training on Daily Job Reports
➢ Technical Training on Measurement and Pattern Making
➢ Efficiency Training Program and Line Balancing
Nando's Dubai UAE
➢ Food Safety and Sanitation
➢ Fundamental of Good Service