Ana-Maria Miclea

Mi-Pay Mobile Money Worldwide - Sibiu, Romania
Mi-Pay Ltd is an international supplier for mobile operators that provides innovative digital payment services with a particular focus on an outsourced pre-paid top-up service allowing consumers to top-up their accounts safely and securely.
Sales and marketing support
Marketing related activities
• Managing internal communication activities such as internal surveys, bi-monthly newsletters and team buildings exercises
• Coordinate the company's press releases and update the website on a regular basis.
• Organising internal business events
• Conducting country research, competitor evaluations, producing case studies and marketing presentations
• Prepare content for all sales materials, marketing collateral and website content
• Rolling online marketing campaigns
• Provide post-launch, direct marketing campaign support for new customers
• Coordinating Mi-Pay's presence at industry functions and events, ensuring that any sales leads are entered into the system and followed through

Sales support related activities
• Reporting to Sales Director
• Customise, manage and update CRM salesfoce.com according the company’s needs
• Sales pipeline management
• Creating reports about sales accomplishments and providing them to the Management Board
• Supporting the account manager in customer orientated tasks such as providing reports for customers against KPI’s
• Train new customers on company’s support pages
• Office administration, including tracking sales lead history, maintaining contact databases, ensuring meeting report actions are tracked and assisting and supporting sales team as required
• Managing main mail address providing general information about the company’s products to potential customers

Mox Telecom Group Sibiu Branch - Sibiu, Romania

Mox Telecom AG is a Germany-based company which operates in the telecommunication sector. The Company offers calling cards and telecommunication services in Germany and Europe.


Customer Care Representative
• Provide Customer care support and quality management to the company’s clients in English and Spanish
• Testing the products, maintaining a high quality of service and solving technical issues
• Managing reseller accounts and activations of calling cards for the company’s clients
• Being in permanent dialog with the company’s partners and clients
• Monitor the specific parameters using the internal tools