Patient Administrator
Mediclinic Hospital
Total years of experience :12 years, 9 Months
Manage patient appointment scheduling, registration, and insurance processes.
Manage the billing and cash-up process.
Provide concierge service for patients.
Improve internal processes for the enhancement of patient journey experience.
Provide administrative feedback and support to the insurance department.
Ensure patient is aware of their financial responsibility at the time of their registration based on their insurance coverage information.
Communicate with international insurance companies to assist patients to understand their coverage.
Provide patients with ample information about the scope of services available in the hospital.
Data entry
Filing
Prepare know your client documentation
Administrative Responsibilities
Manage the calendar of the Provost and the Chancellor and prepare summarized schedules for the week ahead
Welcome, screen and respond to inquiries from members of the board of directors, faculty, staff, students, parents, Ministry of Higher Education and Scientific Research and other visitors concerning any and all matters in a professional manner
Maintain, track and update lists of assignments and deliverables from direct reports
Schedule reminders and ensure deadlines are met
Research and prepare benchmark reports for various events and projects as needed
Extensively format and edit various documents of high importance and confidentiality
Review and report budget status with budget coordinator semi annually
Draft letters and responses to various correspondence
Resolve student, faculty complaints with the assistance of internal department heads
Responsible for creating a unified system of recording course files across all programs for all colleges on SharePoint
Update and publish records of program proposals, program self-study and licensure records on SharePoint
Write minutes of meetings for the Deans Council, Academic Council, University Council, Senior Leadership Team meetings and the Academic affiliations and Partnerships Committee.
Liaise with various departments on behalf of the Provost and Chancellor
Manage personal and official hotel and travel arrangements for local and international trips
Events
Coordinate and manage events such as the Full Bright Academy of Science and Technology conference visit to Abu Dhabi University
Liaise with various departments and colleges to prepare a list of events to be included in the Academic calendar
Update the Academic calendar on SharePoint after approval by the University Council
Negotiate for space contracts and book event venues
Organize audio-visual equipment arrangements
Create and re-organize room layout for each event
Assist with managing on-site production and event set up
Responsible for the preparation of event related materials and mementoes for individuals and teams
Prepare event budget reports
Conduct event benchmark evaluations and brainstorm meetings to achieve event objectives
Set standards for pre-event and post event quality control reports
Commission for Academic Accreditation (CAA)
Review, edit and record proposals and responses sent to the Commission for Academic Accreditation
Set calendar reminders and response deadlines for program coordinators
Update program review status records every week
Set reminders for colleges to start the program review process one year before each external review team visit
Coordinate Commission for Academic Accreditation visits from initial scheduling between the commissioner and the college to documentation for the visit and organizing meetings between the review team and Abu Dhabi University representatives
Prepare an implementation schedule for Qualification Framework Emirates - Learning Outcomes for colleges
Responsible for the preparation and submission of program proposals and responses in the pre-framed format to the Commission for Academic Accreditation
Western Association for Schools and Colleges (WASC) Accreditation
Coordinate the completion of the proposal document
Schedule the review teams visit
Organize all logistics related to the accreditation visit
Provost Lecture Series
Research and find appropriate candidates to deliver specialized lectures at Abu Dhabi University
Communicate with the candidate or their agent and start the negotiation process based on budget allocation for the event
Develop a marketing plan and start execution two months prior to the event
Coordinate event logistics between the lecturer and / or the designated agent and Abu Dhabi University finance, marketing, human resources and purchasing departments
Summarize event reports based on surveys conducted after the event
Academic Newsletter
Pre-plan the list of articles to be featured in the quarterly newsletter
Coordinate with various department heads and deans to explore academics related topics to be published
Assist faculty to input data in digital measures to generate accurate intellectual contributions report
Prepare the list of referred journal articles to be published under the intellectual contributions quarterly report
Review, edit, format and proof read newsletter thoroughly before final approval to print
Liaise and coordinate newsletter publication cycle with marketing department proactively to ensure timely production
Digital Measures
Conduct training exercises for faculty every quarter
Review the completeness and accuracy of faculty data
Analyze and utilize various reporting formats in the system
Coordinate yearly payments between Digital Measures and purchasing and finance departments
Schedule review of the agreement every three years
Policy Manual
Update the electronic record of the policy manual document on SharePoint as and when a policy has been updated or a new policy has been created
Prepare a plan to gradually translate the entire document into Arabic
Skillful & dedicated Executive Assistant with extensive experience in the coordination, planning & support of daily operational & administrative functions.
1. Administrative Role
Monitor a 12 line telephone system
Meet and greet visitors
Diary Management for the Country Manager, Global Land Operations Manager, Director of Business Development & Land Operations Supervisor
Schedule conferences & meetings
Coordinate logistics between all crew managers & head office
Maintain a manual filing system for transmittals, DHL courier records, Inbound & Outbound Shipments, tender requests & responses & Junior Staff monthly timesheets
Manage & guide all crew based administrators
Organize & schedule the companies drivers and vehicles to transport employees to & from anywhere in UAE & Oman & ensuring all preset QHSE regulations are followed
Ensure all vehicles are checked & approved by the QHSE department before every trip
Maintain & update all driver training records
Book Flights through the e-travel system for all staff for business & annual leave
Submit a weekly & monthly record of all journeys - local & international to the finance department
Make hotel bookings for all staff in the UAE
Allocate rooms to permanent & visiting employees in the junior or senior staff house
Monitor cleanliness & QHSE standards are maintained in the staff houses at all times
2. HR & Finance Role
Liaise between Managers, PROs & new recruits to acquire UAE visa’s
Get “ok to board messages” for Asians
General office orientation for all new employees & visitors
Assist new recruits in finding accommodation
Assist employees in opening bank accounts in UAE
Maintain attendance & leave records for all staff & submit monthly reports to Finance & HR departments
Handle petty cash
Assist in the preparation of Junior staff payroll
Calculate End of service benefits for junior staff as per UAE Law
Prepare monthly pay slips for all junior staff
Worked as a Sales Executive for 1 year and converted 80% of leads into sales.
Responsibilities included:
1. Generation of leads:
a) Cold calling potential business entities and individuals
b) Reference Selling
c) Handle walk-ins at the office
2. Identification of customer requirements:
a) Identify the customer’s individual preferences and points of interests in AMEX banking products and present all possible solutions.
3. Qualify and grade prospective clients to ensure sale:
a) Correctly qualified and graded a prospective client based on latest financial statements to guarantee an approved application/sale
4. Product presentation:
a) Prepare PowerPoint presentation of products for corporate clients
5. Generation of sales reports on a weekly and monthly basis:
a) Prepare weekly team performance reports and monthly individual reports of new customers enrolled