System Administrator
Golden Relief Resources LLC.
Total years of experience :18 years, 8 Months
Administrating and managing the IT verticals for Golden Relief Resources and other sister concerns.
Administrating the active directory, user rights assignments and other network resources.
Catering to all the escalated IT calls from middle east and africa.
Maintaing Data Security and implementing the best practices.
Implemented open source technologies.
Managing ERP.
Managing the Windows terminal services and remote access.
Administrating Infrastructure Servers and Backup policies.
Vendor Management.
Managing and administrating VPN gateway and ensuring a continious uptime 24×7
Administrating Firewall \[iptables & Sonicwall\] and Router.
Implementing and maintaining system and network security.
Administrating Open source based Squid proxy server.
Managing Windows Terminal Servers.
Administrating IVR servers and ensuring a continious callflow
Administrating Alcatel Lucent PBX.
Troubleshooting L3 escalated user calls.
Administrating and managing voice call recordings and backup.
Administrating Active Directory, assigning user rights and permoissions.
Administrating DNS & DHCP Server
Administrating the Firewall \[ Sonicwall\] and wireless gateway.
Administrating and managing the wired & wireless network and managing the network resources.
LDAP Administration.
Maintaining network and system security.
Vendor Management.
Installing and configuring client and server operating systems on workstation and servers \[HP and DELL\]
Helpdesk Management.
Assigning priority levels on customer calls.
Troubleshooting escalated system issues.
Managing Active Directory- user accounts and groups
Managing network resources
Assigning user rights and permissions