IT PROJECT / DELIVERY MANAGER
CGI
Total years of experience :21 years, 4 Months
• Successfully spearheaded IT service delivery and development program with budgets up to $ 650 K
• Demonstrated skills in project sizing, set-up of offshore technical team for service transition & knowledge management along with managing risks with effective remedial measures
• Headed business critical applications management operations serving 20 K end users internationally and driving 40% reduction in incidents & 8 % improvement of annual team productivity
• Prepared annual IT program budget, revenue forecast, managed financials of IT program meeting all constraints / requirements
• Devised strategy to achieve targets for revenue generation, resource utilization & productivity; monitored and reviewed KPI reports for effective decision making
• Generated revenue of $ 50 K in 18 months by increased automation - catalyze efficiency & attract more projects from clients
• Liaised with Quality & HR partners to architect new processes for effective IT operations governance, Facilitated Internal & External Quality Audits on ISO 9001 & 27001
• Successfully met all contractual & SLA commitments, consistent customer satisfaction
• Supervised service transition planning, estimation and contingency plans for critical customer facing applications
• Efficiently managed core technical team on coding framework, database and performance tuning
• Oversaw members’ appraisals & growth plans; conducted gap analysis for team productivity and billability
• Incident, problem management & collaborative Root Cause analysis
• Devised strategies to mitigate escalations and recommended hardenings
• Delivered adhoc project SOW’s through T&M model funding
• Piloted offshore driven support for 40+ applications of Bell Canada - ColdFusion, J2EE, Oracle, IIS, UNIX
• Functioned as Technical Lead for 20 applications on ColdFusion, Java, ASP, Oracle
• Liaised with business owners, evaluated & implemented enhancements, project documentation, Project planning, designed test cases / UAT, Post production, RCAs and recommendations
• Made significant savings of $ 0.15 M by retiring/simplification of applications & cut redundancy
• Carried out pre-development impact-analysis and post-development code-reviews
• Successfully managed major migration / up-gradation activities, designed disaster recovery for critical apps
• Brought savings of $ 0.5 M through technical leadership on migration of apps from ColdFusion to Java technology
• Managed vendor on complex enhancements involving QAD MFGPRO, Oracle Apps 11i and Business Objects Xi Reports
SOFTWARE ENGINEER - SYNOVA INNOVATIVE TECHNOLOGIES, INDIA July 2005 - July 2006
RecruitMax - Recruitment domain
• Active involvement in all phases of design and developing critical modules to match business needs, automated email parsers, Application performance improvement
• Design and implement new Business reporting features using ColdFusion MX 7.0, MS SQL.
APPLICATION SPECIALIST - ABN AMRO, India: Oct 2004 - July 2005
• Developer, worked with Netherlands based asset managers on Model & Discretionary portfolio tools - Money Market, Debt Capital Market, Equities and Alternative Investments, New instruments, Reporting graphs and trend of investments - ColdFusion, Java, MS SQL Server 2005
SOFTWARE ENGG - MPOWER INFORMATION SYSTEMS, India: Feb 2004 - Oct 2004
• Developer, worked on e-commerce site for Rainbow flowers, UK using ASP & MS SQL. Also hands on exposure to JAVA based product called BSC (Balanced scorecard) for TATA motors.
Developer role on in-house products catering to local business, small start-ups - Ledger tracker, Travel Vouchers tracker, Out-bound sales call tracker - VB 6.0 & MS SQL Server 2000
PMP, from PMI
• Master of Computer Applications (MCA), Indira Gandhi National Open University
• Post Graduate Diploma in Software Technology (PGDST), Center for Development of Advanced Computing
• Bachelor of Science - Mathematics (BS), K J Somaiya College, Mumbai University
