Zonal Head-Customer Service
Vodafone India Limited
Total des années d'expérience :7 years, 10 Mois
• Heading Zonal Customer Service for Corporate and Individual Customers
• Ensuring Customer Delight via Reducing Activation TAT, Spontaneouos Grievance Resolution, Engagement Programs
• Leading the Team of 18 Activation Officers and Individual and Corporate Retention Leads
• Ensuring TRAI Compliance
• Cross Functional Alignment to ensure Qualitative Acquisition and CSAT
• Reducing Acquisition and Base Churn
• TNA and Development Programs
