ananya rajender

Zonal Head-Customer Service في Vodafone India Limited

• الهند - دلهي
• أشغل هذه الوظيفة منذ أغسطس 2016

• Heading Zonal Customer Service for Corporate and Individual Customers
• Ensuring Customer Delight via Reducing Activation TAT, Spontaneouos Grievance Resolution, Engagement Programs
• Leading the Team of 18 Activation Officers and Individual and Corporate Retention Leads
• Ensuring TRAI Compliance
• Cross Functional Alignment to ensure Qualitative Acquisition and CSAT
• Reducing Acquisition and Base Churn
• TNA and Development Programs