محمد Raffa

Associate Director Operations·Alrebal Alkhalejy Est. for Construction

المملكة العربية السعودية

دبلوم, Problem Solving & Decision Making

الخبرة العملية

مجموع سنوات الخبرة: 30 سنوات, 4 أشهر

Associate Director Operations

نوفمبر 2020 - حتى الآن

Alrebal Alkhalejy Est. for Construction

جدة، المملكة العربية السعودية

نوفمبر 2020 - حتى الآن

- Ensure that projects are completed
- Managing day-to-day operations
- Managing the budget
- Monitoring industry trends and new developments in the field
- Reviewing and editing scripts, proposals & other materials
- Developing long-term strategies
- Managing contracts and negotiations with outside vendors
- Developing program, policy & procedure

مجال الشركة:: البناء والتشييد
الدور الوظيفي:: التشييد والبناء

Head of Customers Care

ديسمبر 2018 - نوفمبر 2020

United Cooperative Assurance

جدة، المملكة العربية السعودية

وجدت هذه الوظيفة عبر بيت.كوم

ديسمبر 2018 - نوفمبر 2020

-Responsible for overall company satisfaction
-Improve customers services experience
-Create customers engagement and facilitate service growth
-Develop company services policy
-Implement and monitor SLAs with all departments and vendors
-Effectively handle all complaints received from different channels
-Receive, attend and follow up in customers inquiries
-Insure that all team members acquire the appropriate support and training
-Achieve positively to the business strategy and work
-Establish and develop call center and customer care system
-Insure that all staff are aware of the risk management and compliance requirements

مجال الشركة:: التأمين
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Customers Care Director

أبريل 2018 - أكتوبر 2018

Aljazira Takaful

جدة، المملكة العربية السعودية

وجدت هذه الوظيفة عبر بيت.كوم

أبريل 2018 - أكتوبر 2018

مجال الشركة:: التأمين
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Certified Trainer

أكتوبر 2017 - مارس 2018

Ultimate Progress

جدة، المملكة العربية السعودية

أكتوبر 2017 - مارس 2018

Train Administration & Soft Skills to Companies Employees

مجال الشركة:: التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:: التدريب والتطوير

Branches Manager

مايو 2017 - أكتوبر 2017

Ejada United

جدة، المملكة العربية السعودية

مايو 2017 - أكتوبر 2017

-Providing the branches with any opportunities.
-Ensure policies and procedures are communicated and followed.
-Building a favorable company image.
-Helping in resolve problems and complaints as they arise
-Guide branches teams to achieve better sales and penetrate properly their area
-Supervision of the direct sales program.
-Arranging for a merchandising and promotional activity.
-Daily manage branches via reports and follow ups
-Placing expenses, customer discounts, and pricing to maintain profit levels.
-Updating the branches with the products knowledge.
-Insure that the branches understand the products applications.
-Assign and directs all work performed in the branches and supervises all areas of operation in accordance with established company.
-Creates a culture and a team that works together to meet customer needs and achieve desired results.
-Periodically evaluates the performance of branch personnel, develop goals and objectives.
-Promote an environment of empowerment, respect, and trust while holding team members accountable for their actions.
-Periodic branches managers meetings.
-Complete and submit in a timely manner all necessary paperwork regarding personnel, accounting, accounts payable, etc.
-Manages workflow to assist staff in balancing priorities.
-Ensuring that all work is accomplished with an appropriate sense of urgency.
-Coordinate annual inventory and manage branches inventory status
-Ensures facility is maintained
-Providing an emergency plan if needed.

مجال الشركة:: خدمات الدعم التجاري الأخرى
الدور الوظيفي:: المبيعات

Branches Manager

يوليو 2014 - سبتمبر 2016

Team Time

جدة، المملكة العربية السعودية

يوليو 2014 - سبتمبر 2016

- Providing the branches with any opportunities.
- Ensure policies and procedures are communicated and - followed.
- Building a favorable company image.
- Helping in resolve problems and complaints as they arise
- Guide branches teams to achieve better sales and penetrate properly their area
- Supervision of the direct sales program.
- Arranging for a merchandising and promotional activity.
- Daily manage branches via reports and follow ups
- Placing expenses, customer discounts, and pricing to maintain profit levels.
- Updating the branches with the products knowledge.
- Insure that the branches understand the products applications.
- Assign and directs all work performed in the branches and supervises all areas of operation in accordance with established company.
- Creates a culture and a team that works together to meet customer needs and achieve desired results.
- Periodically evaluates the performance of branch personnel, -develop goals and objectives.
- Promote an environment of empowerment, respect, and trust while holding team members accountable for their actions.

مجال الشركة:: خدمات الدعم التجاري
الدور الوظيفي:: الإدارة

Head - Marketing & Sales

يناير 2014 - يوليو 2014

Dr. Erfan & Bagedo General Hospital

جدة، المملكة العربية السعودية

يناير 2014 - يوليو 2014

- Formulate, direct and coordinate Marketing activities and policies to promote services.
- Identify, develop or evaluate marketing strategy, based on knowledge of establishment objectives, Marketing characteristics, cost and markup factors
- Direct the hiring, training, performance evaluation of marketing and sales staff of their daily activities
- Evaluate the financial aspects of the services development
- Develop pricing strategies, balancing the hospital objectives and customers satisfactions
- Initiate marketing research studies
- Forecasting & strategic planning to ensure the sales and profitability of services
- Participating in hospital committee functions as assigned
- Effectively interacts with various levels of managements
- Recommend modifications to services processes
- Managing the promotional activities
- Interacting with media and press
- Organizing symposiums, conferences and medical lectures

مجال الشركة:: العيادات الطبية
الدور الوظيفي:: التسويق والعلاقات العامة

Property Manager ( General Manager - Roshana Altahlia Center )

يونيو 2012 - ديسمبر 2013

Saqifat Al Safa

جدة، المملكة العربية السعودية

يونيو 2012 - ديسمبر 2013

- Working on promoting the company services to offer its services to new customers and making deals for new projects
- Running the new business with the best experience
- Preparing the offers and the contracts
- Hiring the capable people
- Coordinating between the owners and the representatives
- Following up on business and payments
- Setting up the plans
- Following up with the marketing companies for the business use
- Getting the best price from the maintenance, cleanliness and security providers.
- Periodic visits for the existing projects
- Periodic reports
- Staff evaluation

مجال الشركة:: العقارات
الدور الوظيفي:: الإدارة

Senior Department Manager ( Operations & Social Responsibility )

أبريل 2011 - مارس 2012

Homex

جدة، المملكة العربية السعودية

أبريل 2011 - مارس 2012

- Following up on collections for housing in a timely manner
- Sharing best practices found in the most successful branches
- Negotiating with mortgage lenders and banks to get the best response times for the branches
- Generating a weekly cash flow programs
- Pushing sales and housing areas so that they deliver the raw materials needed for clients and housing developments
- Following up on all processes and sub processes
- Establishing rules and procedures for promotion and publicity expenses in branches
- Complying with budgets in accordance to commitment to sales force
- Establishing rules, parameters, and sales policies to start the sales process.
- Looking after the community service in each project by applying the best solutions via the social responsibility
- Handled Marketing materials & Marketing research

مجال الشركة:: العقارات
الدور الوظيفي:: المبيعات

Relationship Manager

يوليو 2009 - مارس 2011

National Commecial Bank - Small Business Department (Long Guarantee Program – برنامج كفالة)

جدة، المملكة العربية السعودية

يوليو 2009 - مارس 2011

- Credit Facilities study regarding trade finance, letter of guarantee & letter of credit
- Customers ( Small Establishments - 20 million SR sales per year ) Acquisition
- Offer Financial advisory services
- Maintaining clients portfolio
- Clients Debts Collection

مجال الشركة:: البنوك
الدور الوظيفي:: المبيعات

Relationship Manager ( Companies payroll )

سبتمبر 2006 - يونيو 2009

National Commercial Bank

جدة، المملكة العربية السعودية

سبتمبر 2006 - يونيو 2009

- Meet ongoing customer service needs & requirements to ensuring full satisfaction
- Complying with all bank regulatory and procedures.
- Maintaining all client data regarding inquiries and complaints in the system for account planning and development
- Promote teamwork with peers & and other NCB partners
- Networking with other NCB customer support units
- Lead and manage service delivery for our client
- Set and agree quality standards in terms of processing times, response time and issue resolution.
- Prepare quality policies and procedures for the department and communicate to all relevant employees
- Champion understanding of our customers base through reviewing feedback on service quality, take appropriate action and communicate to the concern individuals.
- Investigate and address all significant customer complaint and quality services issues

مجال الشركة:: البنوك
الدور الوظيفي:: المبيعات

Payroll assistance manager / Segment manager

سبتمبر 2004 - أكتوبر 2006

National Commercial Bank

جدة، المملكة العربية السعودية

سبتمبر 2004 - أكتوبر 2006

- Customers' management.
- Customers' satisfaction.
- Communicate with customers, management, internal departments and vendors to coordinate overall marketing effort in accordance with corporate goals.
- Managing government sector payroll business.
- Sales plan arrangement.
- Supporting payroll sales.
- Managing direct sales to sell inside the employers' locations during any event.
- Conducted a regular branch visits to better understanding front office & customers' behavior toward the products' features & criteria.
- Business alignment with research department to focus on certain segments.
- Developed salary transfer process to ease payroll shifting to NCB.
- Participated in credit operation & legal matters.
- Developed below the line (BTL) sub-major promotions to different sectors.
- Specified & aligned business objectives for all above the line (ATL) campaigns in relation with the business customers.

مجال الشركة:: البنوك
الدور الوظيفي:: التسويق والعلاقات العامة

Upscale Program Manager Assistance / Operation Manager

أكتوبر 2003 - أغسطس 2004

National Commercial Bank

جدة، المملكة العربية السعودية

أكتوبر 2003 - أغسطس 2004

- Managing the Wessam (Upscale) gifts program.
- Managing all Al Wessam (Upscale) customers coding.
- Managing all Al Wessam (Upscale) internal process.
- Periodic lecturing of new recruits about Al Wessam program.
- Planning, developing and executing of various projects
- Recuring meetings with branch mangers to find out what is the wessam customers problems & needs

مجال الشركة:: البنوك
الدور الوظيفي:: التسويق والعلاقات العامة

Upscale Marketing Officer

أكتوبر 2001 - سبتمبر 2003

National Commercial Bank

جدة، المملكة العربية السعودية

أكتوبر 2001 - سبتمبر 2003

- Developing quarterly special offers for Al Wessam (upscale) customers.
- Working and aligning with agency on media and
co-coordinating advertising campaigns.
- Organizing and executing of exhibitions and some Wessam conferences

مجال الشركة:: البنوك
الدور الوظيفي:: التسويق والعلاقات العامة

Studies Analyzer

مارس 2002 - يونيو 2002

Saudi Football Development Committee

جدة، المملكة العربية السعودية

مارس 2002 - يونيو 2002

Studies on how to develop saudi football System by using an internet, magazines, news papers, research etc...

مجال الشركة:: تخطيط المشاريع والبناء
الدور الوظيفي:: البحث والتطوير

Phone Banking Supervisor

أغسطس 1999 - سبتمبر 2001

National Commercial Bank

جدة، المملكة العربية السعودية

أغسطس 1999 - سبتمبر 2001

Managing teamwork.
Communicating with other departments and branches to ensure prompt and solved customer complaints.

مجال الشركة:: البنوك
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Phone Panking Customer Services

يونيو 1998 - يوليو 1999

National Commercial Bank

جدة، المملكة العربية السعودية

يونيو 1998 - يوليو 1999

Solving all customer complaints by phone (Toll Free).

مجال الشركة:: البنوك
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Credit Analyst

أكتوبر 1997 - يونيو 1998

National Commercial Bank

جدة، المملكة العربية السعودية

أكتوبر 1997 - يونيو 1998

Providing companies with facilities by making a credit studies.

مجال الشركة:: البنوك
الدور الوظيفي:: التمويل والإستثمار

Electrical Engineer

أكتوبر 1996 - فبراير 1997

Arabia Electric Limited Company (SIEMENS)

جدة، المملكة العربية السعودية

أكتوبر 1996 - فبراير 1997

- Conducting the maintenance of siemens equipments in all the saudi hospitals.
- Installing siemens equipments in hospitals.

مجال الشركة:: الاستشارات الهندسية العامة
الدور الوظيفي:: الهندسة الكهربائية

Sales Representative

أغسطس 1989 - أغسطس 1991

Ahmed Hassan Fitaihi Company Limited

جدة، المملكة العربية السعودية

أغسطس 1989 - أغسطس 1991

Sales Representative in fitaihi center during summer of 89, 90 & 91. Selling crystals, gifts, wedding candies & dinner sets.

مجال الشركة:: خدمات الدعم التجاري الأخرى
الدور الوظيفي:: المبيعات

يونيو 2009

دبلوم، Emotional Intelligence

المملكة العربية السعودية

National Commercial Bank

مايو 2008

دبلوم، Project Management

المملكة العربية السعودية

Institute for International Research ( IIR )

King Abdul Aziz University

يوليو 1995

بكالوريوس، Electrical Engineer

المملكة العربية السعودية

المعدل التراكمي (نقاط): 2.22 من 5

i am a bio medical engineer

عرض المرفق

Al-Hikma Medical Supplies & Services Co., Ltd

سبتمبر 1994

دبلوم، Medical Equipments Maintenance Training

المملكة العربية السعودية

King's School of English

سبتمبر 1993

دبلوم، General english

المملكة المتحدة

Study & Practice in : 1 – Comprehension of Spoken & Written English 2 – Vocabulary & Grammatical Structure 3 – Conversational Skills 4 – Pronunciation & Intonation

Tihama Interscope Training Center

أغسطس 1990

دبلوم، English Course

المملكة العربية السعودية

Speech, Grammer & Talking

Sakher Center for Training

فبراير 1990

دبلوم، Sakher Computer Basics & programming.

المملكة العربية السعودية

Corporate Training & Development

أكتوبر 1987

دبلوم، General English

المملكة العربية السعودية

Speech, Grammer & Talking

Skills

Training

Expert

Training

Expert

Sales

Expert

Sales

Expert

Marketing

Expert

Marketing

Expert

Strategising

Expert

Strategising

Expert

Bank Relations

Expert

Bank Relations

Expert

Managed multiple projects at once in a team environment.

Expert

Managed multiple projects at once in a team environment.

Expert

· Able to convey an atmosphere of support to my staff

Expert

· Able to convey an atmosphere of support to my staff

Expert

· Can manage and work with high level of responsibilities.

Expert

· Can manage and work with high level of responsibilities.

Expert

·Effective knowledge in marketing

Expert

·Effective knowledge in marketing

Expert

· Business application knowledge in software (Word, Excel & Power Point).

Expert

· Business application knowledge in software (Word, Excel & Power Point).

Expert

·Able to convey messages to people.

Expert

·Able to convey messages to people.

Expert

·Strong on follow-up and handling customer complaints

Expert

·Strong on follow-up and handling customer complaints

Expert

• Lecturer at National commercial bank training center – Banking induction program

Expert

• Lecturer at National commercial bank training center – Banking induction program

Expert

• Volunteer at the National Commercial Bank community services program as a lecturer introducing the

Expert

• Volunteer at the National Commercial Bank community services program as a lecturer introducing the

Expert

• Volunteer at the National Commercial Bank Ambassador Program as a facilitator

Expert

• Volunteer at the National Commercial Bank Ambassador Program as a facilitator

Expert

• Certified trainer from technical education and vocational training corporation

Expert

• Certified trainer from technical education and vocational training corporation

Expert

Training

Expert

Training

Expert

Sales

Expert

Sales

Expert

Marketing

Expert

Marketing

Expert

Strategising

Expert

Strategising

Expert

Bank Relations

Expert

Bank Relations

Expert

اللغات

العربية

المستوى: متمرّس

الانجليزية

المستوى: متمرّس

العضويات

National Commercial Bank

Lecturer at National commercial bank training center – Banking induction program

January 2002

National Commercial Bank

Volunteer at the community services program as a lecturer introducing Special programs to schools

January 2007

National Commercial Bank

Volunteer at the National Commercial Bank Ambassador Program as a facilitator

January 2008

National Commercial Bank

Head of Coaching committee ( Coaching trainees how to decide effectively )

January 2009

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VP
GTSC part of 3T

Bel Kacem

HSE Manager
EPEC

تصفح الوظائف

وظائف في المملكة العربية السعودية

محمد Raffa

مشاركة سيرتي الذاتية

الخبرة العملية

Associate Director Operations

Head of Customers Care

Customers Care Director

Certified Trainer

Branches Manager

Branches Manager

Head - Marketing & Sales

Property Manager ( General Manager - Roshana Altahlia Center )

Senior Department Manager ( Operations & Social Responsibility )

Relationship Manager

Relationship Manager ( Companies payroll )

Payroll assistance manager / Segment manager

Upscale Program Manager Assistance / Operation Manager

Upscale Marketing Officer

Studies Analyzer

Phone Banking Supervisor

Phone Panking Customer Services

Credit Analyst

Electrical Engineer

Sales Representative

التعليم

National Commercial bank

National Commercial Bank

National Commercial Bank

The Institute of Banking

Institute of banking

National commercial bank

Next Up training Center

National Commercial Bank

National Commercial Bank

Institute for International Research ( IIR )

Institute for International Research ( IIR )

Traco Institute of Computer Training

Institute for International Research ( IIR )

Institute for International Research ( IIR )

Brain Power

The Institute of Banking

National Commercial Bank

National Commercial Bank

The Institute of Banking

National Commercial Bank

National Commercial Bank

Jeddah Training Center

National Commercial Bank

Dr. Erfan & Bagedo General Hospital

King Abdul Aziz University

Al-Hikma Medical Supplies & Services Co., Ltd

King's School of English

Tihama Interscope Training Center

Sakher Center for Training

Corporate Training & Development

Skills

اللغات

العضويات

National Commercial Bank

National Commercial Bank

National Commercial Bank

National Commercial Bank