General Manager
Bakheet Co. for Machinery
Total des années d'expérience :1 years, 1 Mois
Leading a team of 65 people and 4 major branches in KSA.
Budgeting the target, focusing and monitoring the performances of branches
in terms of customer satisfaction and revenue generation.
Developing relationship with Product managers to support sales objectives and
leverage the customers.
Controlling the warranty claims and taking up with suppliers in according to
the requirements.
Drafting service department’s OPEX and CAPEX.
Developing Service Policy and procedure.
Service department SWOT analyzer, Authority Matrix and succession plan.
Monitoring Technician’s utilization, Efficiency and productivity based on
standard working hours and compute it on monthly basis.
Building, developing and studying the market for service work based on
Benchmarking.
Handling customer complaints pertaining to service and repair work.
Manpower assessment and supervising the in- house training.
Maintaining in good condition all service tools and vehicles.
Technical Supporter for service Dept. if needed.
Maintaining Workshops Cleaning, Appearance and Safety
Measuring the service performance Based on KPIs.
Oct2016
Leading a team of 12 people.
Effectively managing the service team, ensuring all the employees have the
correct skills to meet with the equipment service, repairs need all time to
increase both customer satisfaction and solidify the company’s overall
reputation.
Ensuring safety is applied in the work place.
Creating budgets for the business projections, manpower and any other
related items.
Motivating all staff to work smarter.
Maintaining a good relationship with customers to secure the customer
sustainability.
Applying the necessary "fair “discipline with all staff to ensure the productivity
and efficiency are maintained all time.
Working closely to spare parts Manager to ensure that the parts are staged for
jobs at all time.
Ensuring the service operation is profitable.
Dec2012 -
Nov2014
Technicians’ Technical supporter.
Commissioning new machines at the customer site.
Working on AX Dynamic Program.
Conducting technical training to the customers.
Raising warranty claim to head office.
Oct2011 -
Oct2012
Overhauling of road Equipment ( milling machine, pavers and rollers )
Overhauling of foundation Equipment.
Making quotations that includes the job to be done and the required spare
parts.
Repairing the hydraulic components (pumps, valves and cylinders).
Dec2009 -
Oct2011
Overhauling of Schwing, putzmister and Civa concrete pumps.
Repairing the hydraulic components (pumps, valves and cylinders) for Rexroth,
Sauer, parker and Eaton brands.
Making quotations that includes the job to be done and the required spare
parts.