Business developer, RAS, Regional Tech Support
OMICRON
مجموع سنوات الخبرة :10 years, 9 أشهر
● Meet and exceed customer expectations through impeccable support.
● Foster congenial relationships and robust communication with customers to swiftly resolve and mitigate clients’ technical issues.
● Worked as a Technical specialist on different applications of the Power system.
● Troubleshoot and analyse the test measurements. Provide proper technical advice to customers.
● Facilitate training for the customers to improve their technical skills in application, operation, and analysis of results. Conduct training for Internal colleagues and sales partners, for improving their technical competency.
● Acting as regional interphase for the technical support.
● Technical presentation in International conferences
● Daily operations in CRM (Dynamics 365), Power BI and Qlik view.
● Worked under different projects for product development by acting as a link between customers and the product development team.
● Elevate business through proactive business development strategies.
● Perform market analysis and identify different segments to focus on.
● Prepare business plans to forecast the yearly targets on different applications.
● Help to prepare technical documents and support tender business.
● Generate leads and opportunities through various activities including online webinars, workshops, and customer visits.
● Coordination, scheduling, presenting and supporting flagship events inside the region.
● Worked with a commitment to a safe and fair workplace.
● In 2018 promoted as Product promoter for the latest products (TESTRANO 600 and CIBANO 500) for transformer and circuit breaker testing applications. Achieved a growth of + 19% Y-O-Y for TESTRANO 600 and +200% Y-OY for CIBANO 500 in 2019.
● In 2020 took the responsibility for Instrument transformer application business which is having a negative growth of -29% Y-O-Y and reached only 70% of the target in 2019. Successfully grown the business to +49% Y-O-Y with 146% of the target in 2021.
● In 2019 Won a prestigious tender for TESTRANO 600 from Turkey utility TEIAS.
● Won 2 times big order tender from Saudi Electricity Company distribution for TESTRANO 600.
● Able to approve new devices in different utilities of GCC
● Project status/ change control meetings with clients during the design stage.
● Formal inspection of the GIS and transformer to verify completeness of assembling.
● Perform the most sensitive first electrical operation after assembling.
● Supervises all the testing and commissioning activities including the HV test.
● Support installation of GIS and transformer up to 380kV.
● Replacing the defective components in the GIS mechanism including the complex
breaker mechanism.
● Discuss and manage non-conformance reports with the clients at the site.
● Provide necessary technical advice to the 3rd party testing engineers at the site
during commissioning activities as per utility standards.
● Perform PD offline measurement and use a permanent PD monitoring system.
● Troubleshoot and solve the technical problems raised by the client at the site.
● Configure the settings for online DGA systems.
● Timely completion of all the projects.
● Exhibited excellent interpersonal communication skills at the site.
● Make sure the proper operation of all assets at 110/66/11 kV substation.
● Responsible for Switching operation of Assets.
● Managed and restored emergency during tripping on 110 kV/66 kV outgoing feeder with proper actions.
● Prepare the shutdown of a feeder for maintenance without interference on the loading side by calculating and transferring the load to another feeder.
● Prepare permit for the maintenance and switching program.
● Calculate monthly energy consumption and prepare reports to the LDC.
● Assist in the testing of power equipment.
•IEEE program committee coordinator IEEE SB TIST •Internship on Distribution Transformer manufacturing process by KEL(2010). • Volunteered 47th national and 16th international conference of the IAAP, June 2012. • Active member of NCC at school level. • Member of “ANTI RAGGING COMMITTEE” at college. • District level winner of Sahityotsav 2013 for Essay writing • Program coordinator of the inter-college fest ADVAY • Final Project: Modelling of Dynamic Voltage Restorer (DVR) for power quality improvement