Public and International Affairs Professional
The Jordanian Senate
Total years of experience :10 years, 9 Months
- Analyzing the parliaments’ existing systems and business models implement, configure and test feasible solutions.
- Ensured a high level of Senators service is consistently maintained
- Liaising with other departments for the needs of the Senators
- Received and handled Senators' complaints and coordinated with Specialized Managers to resolve.
- Translating client requirements into highly specified project briefs.
- Conducting requirements analysis and preparing specific proposals for modified or replacement systems.
- Working closely with colleagues, testers and a variety of end users to ensure the Senators Satisfaction.
- Planning and working flexibly to deadlines.
- Providing training and user manuals to users of a new system.
- To provide support to the Entry Clearance Officers and Managers.
- To search for and link previous traces to all applications received by the Visa Section.
- Providing technical help and issues related to IT for Officers and Managers.
- Doing reference checks and data checks for the applicants.
- Preparing and maintaining refunds for applications & operating till for emergency visas.
- Setting up emails, formatting and resetting computers.
- Acknowledging the appeals received; Sending appeals related correspondence letters; Processing the appeals file for the ECOs to assess; dispatching the appeals in keep safe envelopes.
- Assisting in Facilitation and special requests/ considerations.
• Identify client requirements by establishing
relationships with potential and actual clients and other persons in a position to understand service requirements.
• Collecting data by identifying sources of information; designing survey and collection methods.
• Organizing information by studying, analyzing, interpreting, and classifying data.
• Preparing reports by collecting, analyzing, and summarizing information.
• Preparing reference for users by writing operating instructions.
• Maintaining historical records by documenting system changes and revisions.
• Maintaining client confidence and protects operations by keeping information confidential.
• Contributing to team effort by accomplishing related results as needed.
• Maintaining database by entering data.
General Certificate Secondary Exam (TAWJIHI)
