Training Team Leader
Fursan Travel
Total years of experience :14 years, 4 Months
-Technical Training Specialist at AlTayyar Travel Group
-SAP Enable Now successfully completed the curse for the implementation of same in the company.
-Conduct SAP Training for EC, RCM, PGMP
-Prepare training manual for SAP Success factor in LMS, And prepare training plane for All department
-SAP LMS UAT and recording all action as evidence and creating for TTT material.
-SAP Success Factor LMS- Iteration 1-2-3, Demo, Testing.
-Conduct soft skills & Selling skills for all staff in Al-Tayyar, Tajawal & Al-Mosafer travel company.
-Prepare full material and conduct training for all staff in MS and office 365
-Graph design and develop charts and graph for Higher Management.
-Certificate Designing for customer care soft skill programs.
-Manage the development of TTT (‘Train the Trainer’) strategy, road map and ensure effective and high quality delivery of all technical training programmers for Al Tayyar group staff, and foster an environment of service excellence within ATG.
-Ensure uniform technical training programmers and proper schedules are in place and training methodologies and guidelines are followed in order to manage technical knowledge delivery between various internal segments and sales.
-Ensure development and maintenance of policies and procedures related to all technical training programmes and suggest enhancements based on the dynamics objective of ATG.
-Responsible for continuous monitoring & feedback on all technical training programmes and materials development to ensure accuracy, relevance and effectiveness while driving enhancements for improved adoption within ATG.
-Designs, direct and implement innovative training methodologies to enhance ATG staff technical knowledge capabilities.
-Provides leadership, direction, and support to technical training team. Evaluates performance of staff by establishing objectives and measurements; provides constructive feedback on a regular basis.
Forecasts and monitor training activities.
- Forecasts training and development resource needs, and presents recommendations to senior level management as part of the yearly Planning and Forecast cycle.
- Ensure the establishment of the Training Calendar, training plans and new products/services Training Sessions for CU based on the business needs
- Liaising with managers and asses’ employees at all levels to identify technical training and development requirements & to provide a proper and efficient plan to address ATG development requirements in terms of technical knowledge.
- Establish the reporting & analysis for the technical training department in order to create a solid ATG staff training history enabling management to make informative decisions on future
- training plans & needs.
- Manage & build strong relationship with all ATG & sister companies stakeholders inside KSA & abroad.
- Administer Technical training budget by setting guidelines to assure proper utilization and control.
- Manage & develop all required training forms (evaluation, TNA & pre & post assessments)
- Develop & manage online learning solution for ATG.
- Manage all training activity abroad (UAE, Egypt, Malaysia & Lebanon).
-Conduct training for all Mobily employees Sales, supervisors and showroom managers for central region (around 60 outlets ) & all kingdom wide.
-Do assessments for all outlets of Mobily company in Central region (around 60 outlets ).
-Make On the job training for conduct products & Services of mobily.
-Do monthly reports about training.
-Do daily, weekly and monthly reports about assessments.
-Deliver induction training & selling skills to newly hired staff to give them a full knowledge about the company, services, Devices etc.
-Train other sales department agents & managers to fulfill their needs in knowledge.
-Make training plan for all trainers in the kingdom.
-Working with (Products and Information Flow Specialist) on various specific projects.
-Responsible for all communication and coordination with sales team regarding Mobily’ s new (Products, Services, Devices, Promotions…etc.)
-Prepare exam related to knowledge delivered, to test the staff and insure the level of knowledge.
-Responsible to follow up all issue in all outlets.
-Exam the staff in quarterly basis to insure the standard of knowledge level.
-Follow up merchandising criteria.
-Deliver training with Apple Masters Champion.
Preparing quotations and proposals for customers.
Follow up with clients and finalization of deals after negotiations.
Sell Internet DIA & Data services, Voice Services, Bulk SMS Services, and Hosting & Messaging Collaboration Services (HMC) to customers in the Corporate and Business segments.
Identify potential Internet opportunities and sales leads.
I work for the development of myself and the development of the company.
Mange of the accounts of the reports & sales & Account
Information Technology degree, networking ( routers - servers - cloud users)
