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anas alhamawi, customer service representative

anas alhamawi

customer service representative·Orange - Jordan

Jordan

Bachelor's degree, (Economics)–

Work experience

Total years of experience: 9 years, 2 months

customer service representative

August 2022 - Present

Orange - Jordan

Amman, Jordan

August 2022 - Present

Company industry:
Telecommunications
Job role:
Banking

Operation Officer

November 2025 - January 2026

Pixel Professional Solutions

Amman, Jordan

November 2025 - January 2026

• Managed daily operations and coordinated workflows.
• Monitored financial transactions and prepared reports.
• Followed up on payments and supported administration.

Company industry:
IT Services

Operationofficer

January 2024 - August 2025

VFS Global

Amman, Jordan

January 2024 - August 2025

Company industry:
Hospitality & Accomodation

Operation Officer

November 2024 - January 2025

VFS Global

Amman, Jordan

November 2024 - January 2025

• Processed visa applications and verified documents.
• Handled biometrics, cash transactions, and reconciliation.
• Managed applicant flow and customer service.

Company industry:
Hospitality & Accomodation

Teller

January 2022 - October 2024

Orange

Amman, Jordan

January 2022 - October 2024

• Processed payments and managed financial transactions.
• Managed Orange Money services and cash handling.
• Performed daily reconciliation and customer support.

Company industry:
Telecommunications

Customerservicerepresentative

January 2022 - January 2022

Crystel Company

Amman, Jordan

January 2022 - January 2022

Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

May 2021 - August 2021

Crystal

Amman, Jordan

May 2021 - August 2021

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service Representative

December 2020 - May 2021

Extensya

Amman, Jordan

December 2020 - May 2021

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customerservicerepresentative

January 2020 - January 2021

Extensya Company

Amman, Jordan

January 2020 - January 2021

Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

January 2020 - January 2021

Crystal & Extensya

Amman, Jordan

January 2020 - January 2021

• Handled customer inquiries and resolved issues.
• Logged interactions using CRM systems.
• Achieved service quality KPIs.

Company industry:
Advertising

Sales Advisor

January 2016 - January 2019

Salezi Outlet

Amman, Jordan

January 2016 - January 2019

• Assisted customers and supported sales operations.

Company industry:
Purchasing & Procurement

Sales Officer

June 2016 - October 2017

Salezi Outle

Amman, Jordan

June 2016 - October 2017

Company industry:
Fashion & Apparel
Job role:
Sales

Salesofficer

January 2016 - January 2017

Salezi outlet

Amman, Jordan

January 2016 - January 2017

Company industry:
Fashion & Apparel

Education

Al-Albayt University

January 2020

January 2020

Bachelor's degree, (Economics)–

Jordan

مظهر ارسلان

August 2016

August 2016

High school or equivalent, إدارة (IT)

Jordan

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Sales
Expert
Sales
Expert
Labor Economics
Expert
Labor Economics
Expert
Macroeconomics
Expert
Macroeconomics
Expert
Microeconomics
Expert
Microeconomics
Expert
LANGUAGES
Expert
LANGUAGES
Expert
TIME MANAGEMENT
Expert
TIME MANAGEMENT
Expert
ARABIC
Expert
ARABIC
Expert
ENGLISH
Expert
ENGLISH
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
READ
Expert
READ
Expert
PROBLEM SOLVING
Expert
PROBLEM SOLVING
Expert
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
COMPUTATIONAL THINKING
Intermediate
COMPUTATIONAL THINKING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
BIOMETRICS
Intermediate
BIOMETRICS
Intermediate
CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EAGLE CASH
Intermediate
EAGLE CASH
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PAYMENT PROCESSING
Intermediate
PAYMENT PROCESSING
Intermediate
RECONCILIATION
Intermediate
RECONCILIATION
Intermediate

Languages

Arabic
Native Speaker
English
Beginner

Training and Certifications

Certifications
Odoo Functional Course v18
Customer service representative
Dec 2020

Hobbies

  • Chess