أنس الحايك

a Project Manager and a Technical expert in a Project Management Office specialized in
delivering digital products.
- Delivered 70+ projects (E2E digital services, Dedicated links, WAN & LAN devices,
SDWAN, VOIP, WiFi, MSDR, Software) as a manager, as an auditor and as a technical SME,
with a total cost value exceeding 50 Million AED.
- Service delivery, maintaining work orders (CRM) and coordinating work flow of large
scale and top revenue projects with diverse technologies.
- Operational accounts managing and facilitating customer’s managed services
requirements.
- Managing designs for the connectivity between Customer’s party and Etisalat’s core
network (IDA, MPLS sites L2 & L3, SDWAN, Cloud VOIP).
- Cross-functional document controller, quality and reporting specialist.
- Planning and Coordinating between Customers, Vendors and Etisalat internal
stakeholders.
2
Public
- Ensuring the successful conversion of planned activities to high-quality deliverables
through a professional methodology plan, while enforcing Agile, Scrum or Traditional
practices based on the nature and technology scope of the project.
- Created an enterprise wide PMO Knowledge base and repository with templates,
processes, lessons learned, etc...
- Led the launch of 2 new products: Delivered the technical platforms & systems internally,
established the customer journey & processes with the relevant stakeholders internal &
cross vendors (Unified Communication as a service / Microsoft Direct Routing as a
service).

Trained by multiple high-level network engineers, got hands on experience of the major topics in
networking, contributed in large-scale enterprise projects designing, delivering and maintaining.