Training & development manager
Abdul Samad Al Qurashi
Total years of experience :9 years, 4 Months
Abdul Samad Al Qurashi Mecca, Saudi Arabia Training & development manager Mar 2012- Dec 2012
Responsibilities
♦ Identifying training and development needs within the organization through job analysis, appraisal schemes and regular consultation with managers and human resources departments.
♦ Designing and developing training and development programs based on both the organization's and the individual's needs.
♦ Keeping the costs of planned programs within budgets as assessing the return on investment of any training or development program.
♦ Working in a team to produce programs that are satisfactory to all relevant parties in an organization, such as managers, accountants and senior managers at board level.
♦ Developing effective induction programs and conducting appraisals.
♦ Devising individual learning plans.
♦ Managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the organization.
♦ Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.
♦ Ensuring that statutory training requirements are met.
♦ Evaluating training and development programs.
♦ Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment.
♦ Helping managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
♦ Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.
♦ Develop improved methods to meet training and facility objectives and goals as required.
♦ Monitor instructor performance to verify training is conducted as outlined in approved training materials and in a manner that motivates personnel to learn.
♦ Develop improved methods to meet training and facility objectives and goals as required.
♦ Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
♦ Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
Sunoco Pennsylvania state, USA Territory Manager Dec 2005 - Dec 2011
Responsibilities
♦ Manage all the aspects of interview and hiring new employees.
♦ Conducting training for new and existing employees.
♦ Maximizing sales and profitability and controlling expenses.
♦ Analyzing and interpreting trends to facilitate planning.
♦ Completed sales ledger and plan figures for the month.
♦ Ensuring standards for quality, customer service and health and safety are met.
♦ Resolving health and safety, legal and security issues.
♦ Responding to customer complaints and comments.
♦ Promoting the organization locally by liaising with local schools, newspapers and the community in general.
♦ Supervising employee's performance and managing tasks in a practical and objective manner.
♦ Organizing special promotions, displays and events.
♦ Attending and chairing meetings.
♦ Updating colleagues on business performance, new initiatives and other pertinent issues.
♦ Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
♦ Initiating changes to improve the business, e.g. revising opening hours to ensure the stores can compete effectively in the local market.
♦ Oversee compliance of Department Managers and all associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures.
Sunoco Pennsylvania state, USA Assistant Territory Manager July 2003 - Dec2005
Responsibilities
♦ Assist in the recruitment and hiring of the most qualified applicants to meet the store's needs.
♦ Conduct orientation, train, coach, and manage all associates in execution of daily tasks.
♦ Assist in supervision, staffing and scheduling of the workforce with particular emphasis in areas such as accounting, cashiers, loss prevention, receiving, and maintenance. Ensure compliance with payroll budgets.
♦ Review operational reports and records to ensure adherence to Company policies and procedures.
♦ Monitor the accuracy of receiving, transfers, debits/damages, returns-to-vendor and charge-backs to headquarters to maintain the accuracy of the inventory.
♦ Coordinate communication between the stores and central distribution and/or the corporate inventory control department.
♦ Help solve problems that affect the store's service, efficiency, and productivity.
♦ Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
♦ Provide and inspire outstanding service to our customers.
♦ Any other tasks as assigned from time to time.