Senior Representative
Arabia Insurance Company
مجموع سنوات الخبرة :10 years, 0 أشهر
Arabia Insurance Company Senior Representative Motor Claims Department 15 October 2008 till date
➢ Providing Excellent Customer Service by following up with: • All Insurance companies by receiving their problems, trying to aid them and ensuring that all are delighted and satisfied to the service provided.
• All Insurance companies in UAE for exchange credit & debit notes on monthly basis.
• Customer to recover our payments.
• Traffic departments to get all information and details in case the customer does not have insurance or his insurance expired.
➢ Assign (open) Claims.
➢ Confirming Coverage.
➢ Conduct Special Investigations.
➢ Inspection of All Repairs.
➢ Resolution of any Customer Concerns and Final Product Inspection.
➢ Inspecting Personal Automobiles and coordinating with Body Shops on Vehicle Repairs.
➢ Review Medical Notes and all documents received from other companies before providing any approval.
➢ Reviewing Auto Damage Estimates and Total Loss Settlements.
➢ Answering Insurance Department Complaints and Claims Audits.
➢ Settle Total Losses of Property and Settlement of First and Third Party Claims.
➢ Directing Claim Representatives on Claim Handling Procedures.
➢ Helping claims supervisor review and audit files, and developing techniques and a communication style that leads to claim resolution that is good for both the company and the client.
➢ Arrange for selling of total loss car.
➢ Making monthly report for my achievements.
QASION Transportation Officer Support 2004 - 2008
➢ Company Insurance (Tracks, Cars & Workers)
➢ Organizing the Workers Files.
➢ Checking Visa's & Salaries.