Content & Social media Manager
Yallamotor
مجموع سنوات الخبرة :10 years, 6 أشهر
Key Responsibilities (include but not limited to):
• Manage social media marketing campaigns and day-to-day activities.
• Develop relevant content topics to reach the company’s target customers.
• Create, curate, and manage all published content (images, video and written).
• Conduct online advocacy and open a stream for cross-promotions.
• Develop and expand community and/or influencer outreach efforts.
• Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, Blog, etc.).
• Create and manage promotions and Social ad campaigns.
• Manage efforts in building online reviews and reputation. Monitor online reviews and respond to each review.
• Analyze key metrics and tweak strategy as needed.
Worked as Digital Manager for several clients. Main responsibilities include -but not limited to-:
-Plan digital marketing campaigns, including web, SEO, email and social media.
-Maintain social media presence across all digital channels.
-Measure and report performance of all digital marketing campaigns, and assess against goals (KPIs).
-Identify trends and insights, and optimize spend and performance based on the insights.
-Brainstorm new and creative growth strategies.
-Collaborate with internal teams to create landing pages and optimize user experience.
Achievements and Responsibilities:
- Managed in a very short period from my joining date to effect systems and procedures to reduce absent days from 6.79% to 3.48% for over 300 agents, with a direct positive impact on productivity.
- Implemented inbound calls routing and optimization flows that had direct impact on HR resource utilization, decreasing the turnover percentage from 21.35% to 8.25%.
- Participated effectively in providing functional guidance, training and assistance to semi skilled, and entry level employees.
- Prepared standard reports to track workload and response time and quality of input.
- Assisted in planning and implementing departmental goals and made recommendations to management to improve efficiency and effectiveness.
Joined the company as a Customer Service Rep with a main function to Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. In my job I have assumed the following responsibilities:
- Addressed customers through telephone or in person to provide information about products or services, capturing orders, or managing their accounts, and/or obtaining details of complaints.
- Followed up and checked to ensure that appropriate changes were made to resolve customers' problems.
- Kept complete and active records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolved customers' service or billing complaints by performing activities such as refunding money, or adjusting bills.
- Completed contract forms, preparing change of address records, or issue service discontinuance orders, using proper systems and procedures.
- Followed up for unresolved customer grievances to designated departments for further investigation.
- Determined charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Solicited sales of new or additional services or products.
- Ordered tests that could determine the causes of product malfunctions.
- Obtained and examined all relevant information to assess validity of complaints and to determine possible causes.
- Greeted visiting customers and ascertain what each customer wants or needs from the store.
- Described merchandise and explain use, operation, and care of merchandise to customers.Built great knowledge about the product by researching websites such as runrepeat.com, amazon.com reviews.
- Recommended options, select, and help locate or obtain reebok merchandise based on customer needs and desires.
- Compute total carts sales prices, offers, and up sells and cross sells, and receive and process cash or credit payment.