أنس جروان

• Analyzed existing workflows across all departments, including Wellness, Hospitality &
Patient Relations, Accounts, Administration, and Marketing, to identify inefficiencies and
improvement opportunities.
• Designed, developed, and implemented optimized workflows to enhance operational
efficiency, reduce costs, and improve service delivery.
• Collaborated closely with cross-functional teams to document SOPs, policies, and operational
guidelines for critical workflows.
• Ensured workflows aligned with best practices in medical, pharmaceutical, and hair
transplantation sectors, maintaining regulatory compliance and operational excellence.
• Led and participated in special projects related to workflow optimization, technology
integration, and organizational performance improvement.
• Improved product and service quality by conducting root cause analysis (RCA) on process
deviations and implementing corrective and preventive actions (CAPA).
• Led continuous improvement initiatives using Lean Six Sigma methodologies, resulting in
measurable process enhancements.
• Participated in the implementation and preparation of healthcare standards aligned with
Canadian accreditation requirements.

• Controlled and supervised operations team members to ensure full outbound domestic and
express cycles were executed in accordance with Posta standards, including weighing,
coding, alerting, sorting, and manifesting.
• Led ground operations management in collaboration with operations supervisors to ensure
proper process flow, optimal courier utilization, and achievement of station KPIs.
• Monitored courier activities through periodic quality and process audits, covering express
inbound, domestic inbound, outbound operations, warehouse activities, and linehaul movement.
• Oversaw the implementation of new operational procedures, applications, and system tools
within the operations department.
• Actively participated in continuous improvement initiatives at individual, team, and
operational levels, including benchmarking, corrective action plan development, and progress
communication to stakeholders.
• Improved customer satisfaction levels through timely resolution of non-conformance issues
and effective corrective and preventive actions.
• Conducted detailed ISO 9001 audits, ensuring high levels of compliance across operational
processes.
• Performed regular compliance and regulatory audits, maintaining adherence to industry
standards and organizational policies.

• Supported Operations Managers, Ground Operations Leaders, and Supervisors across the
network to ensure effective implementation of Posto Plus technologies and operational
processes.
• Led ground operations to establish proper process flow setup, optimize courier utilization, and
achieve station KPIs across multiple locations (UAE, Kuwait, Bahrain, UK, USA).
• Monitored delivery and shipment processes across first mile and lost mile operations,
coordinating closely with logistics service providers to ensure service continuity and issue
resolution.
• Maintained effective communication with internal stakeholders and external partners,
ensuring alignment on operational requirements and performance expectations.
• Prepared and delivered daily, weekly, and monthly operational performance reports to
support data-driven decision-making.
• Managed, monitored, and controlled client incidents and complaints in coordination with
customer service and domestic operations teams.
• Provided ongoing guidance and operational support to staff to manage volume growth and
scaling operations effectively.
• Took the lead in the rollout and adoption of new systems, technologies, and processes related
to courier operations and GOPS.

• Managed procurement procedures, identifying project-specific requirements and ensuring
timely availability of materials.
• Oversaw inventory levels to maintain optimal stock availability while minimizing shortages
and excess.
• Managed inbound and outbound material flows, ensuring accurate tracking and efficient
distribution.
• Negotiated with vendors and suppliers to maintain strong relationships, favorable terms, and
cost efficiency.
• Planned, coordinated, and supervised supply chain activities to support operational
requirements.
• Implemented effective tools, procedures, and controls to improve procurement and inventory
management processes.
• Developed logistics checklists to standardize activities and ensure operational consistency.
• Delivered logistics support that leveraged existing resources, achieving cost-effective savings.

• Ensured shipments were delivered in accordance with defined Service Level Agreements
(SLAs).
• Gained a strong understanding of the shipping lifecycle and core logistics operations.
• Dispatched ground courier shipments based on final destination and routing requirements.
• Acted on assigned outcomes of quality audits, supporting corrective actions and process
compliance.
• Ensured Warehouse Management System (WMS) data was updated accurately, on time, and
in line with operational procedures.
• Worked in close alignment with operations departments to support daily logistics activities
and workflow execution.