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تم إلغاء حظر المستخدم بنجاح
أيمن القيسي, Front Office Manager

أيمن القيسي

Front Office Manager·Park Inn By Radisson Hotel & Appartment

الكويت

بكالوريوس, Hotel Management

الخبرة العملية

مجموع سنوات الخبرة: 22 سنوات, 10 أشهر

Front Office Manager

يناير 2025 - حتى الآن

Park Inn By Radisson Hotel & Appartment

المهبولة، الكويت

يناير 2025 - حتى الآن

مجال الشركة:
الضيافة والسكن

Front Office Manager

أبريل 2022 - يناير 2025

Argan Al Bida'a Hotel & Resort

حولي، الكويت

أبريل 2022 - يناير 2025

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Front Office Manager

يناير 2017 - يونيو 2020

Hyatt Regency Al Kout Mall

الفحيحيل، الكويت

يناير 2017 - يونيو 2020

Rebranding from Al Manshar Rotana Kuwait

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Director Of Front Office

مارس 2016 - نوفمبر 2017

Rosh Rayhaan by Rotana

الرياض، المملكة العربية السعودية

مارس 2016 - نوفمبر 2017

(preopening team)
• In charge of Front Office, Reception, Concierge, Valet, Communication, Business centre, Executive Lounge, Recreation, Guest Service (35 employee).
• Took part in preparing policies and procedures.
• Monitor the competition hotels online presence and behaviour to benchmark and implement the required strategy.
• Listen to Guest feedback and be flexible to tune in the procedures and logistics to create an efficient operating structure.
• Build up a win situation with each guest and decision makers.
• Direct, coach, support, supervise and evaluate the performance of all direct reports.
• Budgeting, saving coasts activities.
• Monitor Guest service standards, Training Needs and reduce wastage and expenses.
• Meet and escort VVIP’S guest and ensure that all services meet high standards as well as liaise with relevant department regarding the arrival time and make sure all amenities placed.
• Assist subordinates during peak periods.
• Ensure that the guest history records are updated all times.
• Establish schedules for receptionists in time and properly according to the operation needs.
• Maximizes hotel revenue by controlling room inventory, group blocking, and packages, up selling to higher room categories, reinforcing the late charge policy to maximize REVPAR.
• Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations
• Reporting direct to the general manager.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Front Office Manager

نوفمبر 2012 - يناير 2016

The Regency Hotel

حولي، الكويت

نوفمبر 2012 - يناير 2016

In charge of Front Office, Reception, Concierge, Valet, Communication, Business center, Executive Lounge, Recreation, Guest Service.( 65 employees)
• Took part in preparing policies and procedures
• Manage the Selling Strategy with the objective of maximizing Revenue by monitoring the different segments.
• Monitor the competition Hotels online presence and behavior to benchmark and implement the required strategy.
• Listen to Guest feedback and be flexible to tune in the procedures and logistics to create an efficient operating structure.
• Build up a win situation with each guest and decision makers.
• Direct, coach, support, supervise and evaluate the performance of all direct reports.
• Budgeting, saving coasts activities.
• Monitor Guest service standards, Training Needs and reduce wastage and expenses.
• Assisted in creating new structure of Front Office.
• Meet and escort VVIP’S guest and ensure that all services meet high standards as well as liaise with relevant department regarding the arrival time and make sure all amenities placed.
• Assist subordinates during peak periods.
• Advise the Dir.R.D of the updated reservation status.
• recommends new measures of front office operations to the Dir.R.D.
• Ensure that the guest history records are updated all times.
• On call 24 hours in case of Emergency.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Front Office Manager

أكتوبر 2011 - نوفمبر 2012

Armed Forces Officers Club & Hotel

أبو ظبي، الإمارات العربية المتحدة

أكتوبر 2011 - نوفمبر 2012

• In charge of Front Office, Reception, Concierge, Valet, Guest relations, Operator, and Reservation Departments and 50 employees. Hotel has 600 rooms - 60 suits and 540 rooms, 6 F & B outlets, large public area, Banquet facilities for up to 10 000 guests, vast recreation facilities, etc.
• Directs Front Office Operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs
• Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations
• Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling to higher room categories, reinforcing the late charge policy to maximize REVPAR
• Keeps abreast of all hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff is able to answer guest requests and questions
• Ensure that all billing methods are properly implemented and department report and correspondence are completed punctually and accurately
• Report day to day operation to Dir.RD.
• Establish schedules for receptionists in time and properly according to the operation needs

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Assistant Front Office Manager

نوفمبر 2007 - أكتوبر 2011

Armed Forces Officers Club Hotel

أبو ظبي، الإمارات العربية المتحدة

نوفمبر 2007 - أكتوبر 2011

• Ensure the smooth and efficient operation of the Front Office Department and all related Guest Services achieving maximum Quality
• Guest’s satisfaction and Sales and adhering standards of services required by the organization
• Supervise all Front Desk employees
• Allocate Work and resources effectively
• Organize and run effective team briefings, consistently process administrative
• Activities
• Comply with all laid down systems and procedures
• Contribute to the development of departmental goals by Analyzing the needs of Operation
• Ensure all guest’s comments and complaints are recorded and reported to the F.O.M
• Ensure the all VIP’S and repeat Guest are pre-registered
• Ensure that all incoming reservation for the day match the necessary accommodation and accordingly they are blocked in advance

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Assistant Front Office

يناير 2005 - يناير 2007

Riviera Hotels & Resorts- Hotel

بيروت، لبنان

يناير 2005 - يناير 2007

2005- 2007 Assistant Front Office
Riviera Hotels & Resorts- Hotel (5 stars property)
Beirut, Lebanon
Company Industry: Hospitality
Job Role: Management
Ensure the smooth and efficient operation of the Front Office
Department and all related Guest Services achieving maximum Quality
Guests satisfaction and Sales, and adhering standards of services required by
The Organization.
Supervise all Front Desk employees
Allocate Work and resources effectively
Organize and run effective team briefings, consistently process administrative activities
Comply with all laid down systems and procedures
Contribute to the development of departmental goals by Analyzing the needs of Operation

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Front Office Supervisor

يناير 2004 - يناير 2005

Riviera Hotels & Resorts- Hotel

بيروت، لبنان

يناير 2004 - يناير 2005

2004-2005 Front Office Supervisor
Riviera Hotels & Resorts- Hotel (5 stars property)
Beirut, Lebanon
Company Industry: Hospitality
Job Role: Customer Service
Supervise front desk day to day operation
Provide support training and feedback to Guest Service Agents
Sell guestrooms; register guests and design guestrooms
Coordinate guest services
Provide information
Maintain accurate room statistics, and room key inventories
Maintain guest account statements and complete proper financial settlements

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Front Office Agent

يناير 2003 - يناير 2004

Monroe Hotel

بيروت، لبنان

يناير 2003 - يناير 2004

2003 - 2004: Front Office Agent
Monroe Hotel (5 stars property)
Beirut, Lebanon
Company Industry: Hospitality
Job Role: Customer Service
Reporting to F.O.M, responsible for guest registration process,
& communicating the hotel services & promotions.
Updating guests history profiles, maintaining guest folios
Coordinating on job training sessions for all new Front office Employees

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Front Office Agent

يناير 2002 - يناير 2003

Holiday Inn

بيروت، لبنان

يناير 2002 - يناير 2003

2002 - 2003: Front Office Agent (5 stars property)
Holiday Inn
Beirut, Lebanon
Company Industry: Hospitality
Job Role: Customer Service

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Front Office Agent (Trainee)

يناير 2001 - يناير 2002

Marriott Hotel

بيروت، لبنان

يناير 2001 - يناير 2002

2001 -2002: Front Office Agent (Trainee)
Marriott Hotel
Beirut, Lebanon
Company Industry: Hospitality
Job Role: Customer Service

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
غيرذلك

التعليم

American University

أكتوبر 2002

أكتوبر 2002

بكالوريوس، Hotel Management

الولايات المتحدة

October 2002: American University for Humanities Bachelor of Business Administration- Hotel Management

American University of Humanities USA

يناير 2002

يناير 2002

بكالوريوس، Administration-Hotel Management

لبنان

Skills

Opera
Expert
Opera
Expert
Front Office
Expert
Front Office
Expert
AND SALES
Expert
AND SALES
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
FRONT DESK
Expert
FRONT DESK
Expert
TRAINING
Expert
TRAINING
Expert
Opera
Expert
Opera
Expert
Front office Operation
Expert
Front office Operation
Expert
Front Office
Expert
Front Office
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert
Complaint Handling
Expert
Complaint Handling
Expert
Problem Solving
Expert
Problem Solving
Expert
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
HOSPITALITY
Expert
HOSPITALITY
Expert
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL EFFICIENCY
Expert
OPERATIONAL EFFICIENCY
Expert
OPERATIONS
Expert
OPERATIONS
Expert
REVENUE MANAGEMENT
Intermediate
REVENUE MANAGEMENT
Intermediate
TEAM MANAGEMENT
Expert
TEAM MANAGEMENT
Expert
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
مبتدئ

الهوايات

  • Basketball