HR Manager
Lacasa International general trade & contracting Co.
مجموع سنوات الخبرة :22 years, 1 أشهر
- Responsible for recruiting and increasing sales staff
- Building a new customer service department
- Follow up on employee residencies and pending residencies
- Meeting and hiring candidates from outside Kuwait
- Preparing decisions for company employees
- Organizing employees and giving them their job tasks
- Opening bank accounts for employees
- Create files for employees
- Preparing administrative forms
- Updating fingerprint system
- HR system plan
- Building HR Department
- Building a HR team
- Opening the affairs file for company
- Establishing system for salaries, indemnitees, leaves, and system for accountant
- Create file number for all company employees
- Fingerprint system for company
- Establishing human resources system to organize the responsibility of employee hiring in the company
- Opening bank accounts for all employees after transferring their residency to the company
- Contracting with a lawyer’s office responsible for legal matters of the company
- Signing all employees, a new contract and arranging job titles with salaries
- Employee evaluation form
- Creating a chart for company
- Create official forms and letters
- Plan to keep employees files,
- Plan to keep official and confidential files secure
- Create a system to monitor all company licenses and contracts
- Responsibility for renewing and transferring residences and issuing visas
Having overall responsibility for the recruitment polices of the company and also the welfare of the staff. Also managing the information held on the HR database and personnel files to ensure it is updated in a timely and accurate manner. Ensuring that all procedures comply with the Data Protection Act.
To maintain and develop HR policies, ensuring compliance and to contribute the development of corporate HR policies.
To develop the HR team, to ensure the provision of a professional HR service to the organization Manage a team of staff. Responsible for mentoring, guiding and developing them as a second line to the current position.
To ensure timely recruitment of required level / quality of Management staff, other business lines staff, including non-billable staff with appropriate global approvals, in order to meet business needs, focusing on Employee Retention and key Employee Identification initiatives.
Ensuring that only the best candidates with the right qualifications, skills and experience are employed.
Negotiating advertising rates with newspapers & online job boards & then placing job adverts with them.
Drafting offers of employment and promotion.
Providing guidance to work colleagues and senior company management on all employment matters.
Responsible of follow up with governmental transactions related to company stores and employees.
Agent / Call center
* Receive calls from customers to be (locally - overseas ) .. 24 hours, seven days a week
* Respond to client inquiries and satisfy both the accounts or the products of the bank.
* Before the end of the call .. We offer the customer that enjoyed by the bank offers and new services ..
* Other services:
- Calculate loans and created and processed for the client and send the treatment of branches
- Credit card issuance
- Calculate and create deposits
- Give information on investment funds
- Work to transfer funds between accounts, between the client and its credit
- To receive complaints and follow up with the competent authority
Service Officer (SO) 2007
- Receiving the client to provide the service or directed to the appropriate section .
- Responsible for bank cheques.
- Cancellation and the issuance and delivery of banking and credit cards.
2008 - Teller
- Customer service of the deposit and withdraw funds
- Transfer money locally
- Transfer funds outside the State of Kuwait telex
- cheques
- Close accounts
Thahabi Service Officer
• Directed daily operations for retail banking, including branch sales, business development, customer service, and credit analysis.
• High-profile management position accountable for soliciting business accounts and developing strategic alliances with clientele.
• Counseled corporate clients and high net-worth individuals with regard to their borrowing needs.
• Responsible for more than 300 individual and corporate accounts.
• Quickly and effectively solve customer challenges.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Cross-sell banking services and products to clientele.
• Participate in community events to position the bank as a leader within the territory.
• Developed marketing programs for a variety of business-to-business clients.
• Used an integrated approach to create balanced training programs for clients to build skills.
• Closing deals with corporate clients on training programs.
• Helped reconciling, auditing institute accounts and staff payrolls.
* Receive and coordinate customer requirements with the administration
