Senior Assistant - Litigation
Dubai Islamic Bank
Total years of experience :21 years, 2 Months
Special Accounts Management, SAM Support, Risk Management Department, Litigation & Guardian:
- Legal Administrative work. (Preparing Criminal Cases, Repossession Cases, Criminal releases etc.)
- Generate and review cases to be released Report on daily Basis and update all Criminal cases, Repossession cases and exception Cases on System.
- Preparing Releases on all Criminal and Repossession cases of all Products against the Customers.
- Support other colleagues in the team and provide assistance and onsite training for new employees when required.
- Preparing MIS reports for our Unit. Preparing monthly reports for Criminal cases to be Filed (AUTO, GOODS and Visa Product), and Repossession to be filed (AUTO Product).
- Coordinate with Court and prosecution through our lawyers regarding the criminal Cases, Repossessions and Releasing Procedures.
- Preparing all correspondences related to the Department and Communicate with other units to resolve Operational or customer related issues.
• Have the knowledge of scripts / templates / processes and tools to get the right information to best respond to the clients’ requests and after-sales related questions.
• Conduct inbound / outbound calls, handle emails, faxes and mail, whilst understanding client’s customer care philosophy and correctly interpreting customers’ comments.
• Liaison with the Cartier Boutiques (Middle East and India), Cartier regional office and Clients in order to answer inquiries.
• Ensuring that processes needed for the ISO (QMS) are established, implemented and maintained.
• Providing training for new agents and motivating the team to achieve the daily target.
• Actively participating in the monthly and weekly meetings.
• Conducting surveys with BMW, Mercedes, AUDI, Jaguar and Land Rover customers in Middle East.
• Dedicated agent as a mystery shopper for a Ministry (Evaluating the employee Customer service and Telephone skills).
• Collect customers’ information, contact data and transactions for future CRM activities.
• Data entry is done using Christian Dior web-based program.
• Creating yearly, quarterly, monthly, and weekly reports with extensive QC and reporting to the project manager.
• Handle Connected Drive registrations and renewal using S-GATE (Global BMW Group Dealer and Importer Portal) system, Receiving Inbound calls from BMW customers and dealers in the region.
• Liaison with the BMW regional office, customer, BMW dealership and BMW Germany in order to answer queries and resolve issues that arise.
- Real-Estate Brokerage Services, Advisory and Consultancy, Fund Advisory services.
- Selling and buying Properties and plots, Freehold consultancy, Property evaluation.
- Investment Advisory, Development Consulting, New Projects Sales and Marketing.
• Residential and Commercial Consultancy.
• Helping people reach their needs and aspirations of owning properties.
- Real-Estate Brokerage Services and Consultancy.
- Property evaluation, Development, Investment and Freehold consultancy.
- Part-Time supervisor in field department. (Logic Check, Back Check and Conduct Reports).
- Interviewer in Duty Free (Dubai Airport project). (Jun - Jul 2004).
- Involved in many research projects for huge companies and organizations, through phone calls, interviews, and surveys.
• Conduct Reports and Interviews for marketing researches using questionnaires and surveys.
• Mystery Shopper - Internal Auditing (Arabian Automobiles Project).
B. Sc. in Information Systems, Merit (very good), Faculty of Computer Science and Engineering, (AUST) Ajman University of Science and Technology, Ajman-UAE, (2005/2006). RELATED COURSEWORK: Introduction to Management Introduction to Communication Fundamentals of Finance Communication and Society Principles of Accounting Business Communication Principles of Marketing Technical Report Writing Statistics in Business Operational research Microeconomics Emirates Society
