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Anas Rumaneh, Digital Engagement Specialist

Anas Rumaneh

Digital Engagement Specialist·Black Oasis

Jordan

Bachelor's degree, Human Resources

Work experience

Total years of experience: 3 years, 11 months

Digital Engagement Specialist

November 2025 - Present

Black Oasis

Amman, Jordan

November 2025 - Present

• Conduct 200-300 daily outbound and inbound calls, professionally engaging clients.
• Resolve client concerns efficiently while maintaining service standards.
• Maintain CRM records and follow-ups accurately.
• Demonstrate strong communication, multitasking, and stress management skills.
Company industry:
Financial Services
Job role:
Sales

Salesperson

November 2023 - Present

ARTA Tourism

Amman, Jordan

November 2023 - Present

• Leveraged strong communication skills to assist clients in planning and booking tailored travel itineraries, enhancing customer satisfaction and loyalty.
• Demonstrated exceptional customer service by promptly addressing inquiries and resolving issues, resulting in positive client experiences and repeat business.
• Cultivated in-depth knowledge of various destinations, enabling the delivery of personalized travel advice and recommendations that aligned with client preferences.
• Collaborated with airline partners, such as Royal Jordanian and Qatar Airways, to optimize service offerings and drive sales growth within the travel agency.
• Utilized problem-solving abilities to navigate challenges and ensure seamless travel experiences for clients, contributing to overall agency success.
Company industry:
Tourism, Museum, & Cultural
Job role:
Sales

Sales Executive

November 2023 - January 2025

ARTA Tourism

Amman, Jordan

November 2023 - January 2025

• Assisted clients with flight bookings, hotels, and visa services.
• Used Galileo (IATA) reservation system for bookings and ticketing.
• Handled customer inquiries, changes, and complaints professionally.
Company industry:
Tourism, Museum, & Cultural

Salesperson

November 2021 - January 2023

Flamers Gaming Center

Amman, Jordan

November 2021 - January 2023

• Spearheaded the organization and execution of esports events, significantly increasing visibility and engagement from both esports businesses and customers.
• Cultivated strategic partnerships with industry leaders like Redbull and other esports investment firms, enhancing business opportunities.
• Effectively prioritized and addressed the needs of over 50 customers daily, ensuring exceptional service and satisfaction.
• Supported B2B sales initiatives, fostering strong customer relations and contributing to marketing efforts.
• Transitioned from a Salesperson role to a Sales Representative, leveraging skills in relationship management and sales strategy.
Company industry:
Video Gaming
Job role:
Sales

Education

Girne American University

January 2021

January 2021

Bachelor's degree, Human Resources

Cyprus

Near East University

January 2019

January 2019

Bachelor's degree, International Relations

Cyprus

American International School in Abu Dhabi

May 2017

May 2017

High school or equivalent, SAT

United Arab Emirates

Skills

Confidence Building

Expert

Fast Learning

Expert

Confidentiality

Expert

Leadership

Expert

B2B Sales

Expert

HUMAN RESOURCE MANAGEMENT

Intermediate

INTERNATIONAL RELATIONS

Intermediate

MICROSOFT OFFICE

Intermediate

DIGITAL MARKETING

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

SOLUTION SELLING

Intermediate

INNOVATION

Intermediate

CRITICAL THINKING

Intermediate

BOOKING (RESOURCE PLANNING SOFTWARE)

Expert

CUSTOMER RELATIONSHIP MANAGEMENT

Expert

CUSTOMER SATISFACTION

Expert

PLANNING

Expert

BUSINESS TO BUSINESS

Expert

ESPORTS

Expert

SALES

Expert

TOURISM

Expert

Customer Service

Expert

Management

Expert

AIRLINE CATERING

Intermediate

AVIATION

Intermediate

CLIENT SERVICES

Intermediate

COMMUNICATIONS

Intermediate

CONCUR TRAVEL

Intermediate

CUSTOMER ENGAGEMENT

Intermediate

PASSENGER SERVICE

Intermediate

MULTITASKING

Intermediate

Languages

Arabic

Native Speaker

English

Native Speaker

Spanish

Intermediate

Training and Certifications

Certifications
Galileo IATA Reservation System
Galileo IATA Reservation System
Training
Galileo
Galileo Jordan

Hobbies and interests

Video Gaming