Customer Care Officer
Kuwait Finance House
Total years of experience :16 years, 11 Months
- receive customers complaints make all needed investigations through various systems.
- compare cases with regulations, make decision to solve, send recommendations or
- dispatch them to the concerned business units.
- process and analyze statistics from the submitted data, creates figures
- prepare weekly, monthly and quarterly reports
- Manipulating, collecting, sorting and studying data of companies in Kuwait stock market.
- preparing weekly and monthly reports for the direct manager, website and newspapers.
- Training new employees and teaching them the work flow.