Account Manager
Arabian Web Publishing Grpup, BAYUT.COM
Total years of experience :14 years, 2 Months
• Operate as the lead point of contact for any and all matters specific to customers.
• Build and maintain strong, long-lasting customer relation.
• Negotiate contracts and close agreements to maximize profit.
• Develop a trusted advisor relationship with key accounts.
• Ensure the timely successful delivery of our solutions according to customer needs and objectives.
• Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas.
• Forecast and track key account metrics.
• Prepare reports on account status.
• Identify and grow opportunities within territory and collaborate with sales team to ensure growth attainment.
• Assist with high severity requests or issue escalation as needed.
1. Maintaining the store’s high retail standards to model store standards and implement an effective replenishing system
2. Developing the Brand support team to their full potential with the use of competency guideline
3. Creating a strong visual impact for the Brand by creating displays, whilst maintaining the Brand’s image and style
4. Advise customers on the selection, price, delivery, use and care of goods available from the store.
5. Operate cash registers and accept payment, or prepare finance arrangements.
6. Resolve customer complaints regarding sales and service.
7. Monitor customer preferences to determine focus of sales efforts.
8. Respond to incoming email and phone enquiries.
9. Analyze store sales figures.
1. Receipts and expenditures of goods.
2. Obtaining New Clients.
3. Maintaining Existing Clients.
4. Supervise daily restaurant operation and ensure achievement of all productivity and sales target and recommend solutions to enhance restaurants profit.
5. Personnel management.
1. Managing and training the concierge, night auditor and team of reception
2. Ensuring the front desk provides a professional and friendly service for customers
3. Dealing with customers, including handling complaints when they come to the desk
4. Troubleshooting emergencies
5. Review Front office log book and Guest feedback forms on a daily basis.
6. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, forecasts, reports and tracking logs.
7. Scheduling staff rota
8. Liaising with other departments
