Food and beverage supervisor
Jumeirah Hotels and Resorts
Total years of experience :4 years, 8 Months
• Providing hands-on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are delivered to guests.
• Handling guest complaints according to policy.
• Assisting in training, supervising and disciplining all outlet colleagues.
• Performing opening and closing duties as when required ensuring that the outlet will be ready for the business opening.
• Taking extra initiative to drive revenue, ideas and training needs.
• Ensuring the team follows the standards as per LQA and set by the department.
• Handling inventories directly involved with the operation of the outlet
• Controlling performance, colleague conduct, dress code, appearance, sanitation according to established policies.
• Part of the pre-opening team.
• Handling cashiering on a daily basis, recording daily sales report.
• Ensuring sufficient stocks for daily use at outlet.
• Delivering guest exceptional service with my knowledge and attentiveness.
• Keeping up to date with the current promotions and new products.
• Handling and resolving guest complaints and inquiries.
• Familiar with the operation of every outlet in the hotel: “Accents” - all day dining restaurant, wine bar “YNot”, pool bar “Urban lounge” and gin bar “Ginter”, helping them when they are needed support.
• Gave consultations about the study options at language schools, boarding and high schools, colleges and universities all over the world;
• Provided help in collecting all the necessary documents, finding suitable accommodation, booking tickets, providing transfer in the country of non-residence;
• Made an assessment of the financial state of the company;
• Made a valuable contribution to the web site by finding information about educational options abroad and making its detailed description.
• Monitoring the open dining section of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting;
• Ensuring guest experiences a high quality service and a memorable time;
• Communicated well and use strong interpersonal skills to establish positive relationship with guest and employees.
Faculty of International economic relations. Major – Hospitality and Tourism.