Reservation Agent
Auris Plaza Hotel
Total des années d'expérience :12 years, 11 Mois
• Incoming booking applications receiving, processing and control
• Processing phone / e-mail application, in-time confirmation management
• Individual and group applications management
• Global web-resources cooperation: Booking.com, Expedia, etc
• Informing of the Resort and additional services provided on the territory
• Collaboration with partners and touristic companies, providing cooperation for the hotel occupancy improvement
• Correct input data into hotel database and control of specific requirements fulfill
• Billing and payment control
Incoming booking applications receiving, processing and control
Processing phone / e-mail application, in-time confirmation management
Individual and group applications management
Global web-resources cooperation: Booking.com, Expedia, etc Collaboration with partners and touristic companies, providing cooperation for the hotel occupancy improvement
Correct input data into hotel database and control of specific requirements fulfill
Billing and payment control
Administration of the company Web site, controlling the overall performance of internet promotion
Develop and execute effective marketing plans to achieve company goals within assigned territory
Represent the company at association events (exhibitions and presentations)
Development and carrying out advertising campaigns
Manage company's presence in social networking sites including LinkedIn, Twitter, Facebook and other community sites, promoting hotel
* Communication with customers * Short term apartment booking, check-in and check-out * Collaboration with real estate agencies, web resources (Booking.com, airbnb.com) * Providing tour services, catering, cleaning * Organization of transfers, meeting in airport * Booking of air and railway tickets * Solving problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; * Recommends potential services to management by collecting customer information and analyzing customer needs. * Administration of the company Web site, controlling the overall performance of internet promotion * Manage company's presence in social networking sites including Twitter, Facebook and other community sites, promoting company’s services
* Selling holidays, air tickets, insurance * Providing advice about visas or passports * Managing budgets * Maintaining statistical and financial records * Planning * Meeting profit or sales targets * Preparing promotional materials and displays * Dealing with customer queries and complaints * Represent the company at exhibitions