Vip Flight Attendant
Royal Jet
Total years of experience :3 years, 8 Months
Anticipated and delivered the highest level of service to all guests by responding to their requests in a timely manner, maintaining integrity, confidentiality and professionalism at all times. Operated short notification flights and was contactable on days off to avoid disruption to flight operations. Maintained onboard equipment in terms of quantity and quality away from base, in order to reduce associated costs. Worked under pressure, accommodated changes in roster and extended flight duties taking into consideration Company’s complex operational requirements.
Key Accomplishments:
• Acknowledged by the senior management for bespoke customer service. Collected positive feedback from the customers for anticipating their needs and exceeding expectations.
• Through excellent interpersonal communication was able to prepare Sheik’s son’s birthday catering within very short period of time.
CABIN SENIOR (Aircraft Types: Airbus 319, 320, 321, 330/340, Boeing 777/787)
Provided exceptional service to guests of all classes on narrow-body fleet flights. Effectively communicated pre-flight briefings to cabin crew for delivering best customer service throughout the flight. Ensured timely completion of pre-flight safety and security checks before providing boarding clearance through close coordination with flight deck, cabin crew, and ground staff. Supervised and monitored operations of cabin crew members with the aim of retaining standards for increasing customer base. Encouraged sale of duty free products during flight and managed on-board sales cash and receipts. Actively answered customers’ queries and created the flight memorable for every passenger. Maintained essential handover documentation and delivered to ground staff and engineers just after landing. Informed flight incidents, including health and safety, service, and security to appropriate departments and maintained cabin maintenance log book for ground staff. Motivated employees by providing feedback on various activities, including safety, service delivery, and professionalism.
Key Accomplishments:
• Spearheaded multi-ethnic team of cabin crew and delivered world class customer experience, while also trained new or junior employees to enhance work effectiveness.
• Implemented maximum efforts to proficiently handle complaints, leading to increase customer satisfaction.
• Recognised by the top-tier for maintaining exceptional on time performance skills.
Linguistics. Interpreter of English and Spanish languages.