Restaurant Manager (A la carte, pool bar-restaurant)
Olea All Suites Hotel and Costa Navarino Dunes (Marriot Hotels)
Total des années d'expérience :18 years, 8 Mois
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Supervise all Room Service personnel
Oversee all aspects of the daily operation of the hotel's Room Service operation
Ensure all staff are meeting all established standars of service throught ongoing and recurrent training systems
Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary
Ensure compliance with In Room dining SOP’s
Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through the time management system
Supervise the room service area in order to attract, retain, and motivate the employees
Ensure optimal level of service, quality, and hospitality are provided to guest
Organizing and Programming the Back Office of the H.I.T. POS
Monitor all functions of the hotel’s mini bar
Supervise and directs all mini bar staff
Cooperate with other F & B supervisors and informs them of any issues that arise
Organizes all shift work, including pre-shift reports, day-to-day training issues, floor change plan, beverage, food and dairy requirements, and day-to-day job management and monitoring according to plan
Ensure that all staff meet all established service standards through continuous and periodic education systems
Monitor and test staff skills, provide feedback and estimate as needed
Coordinates and monitors all phases of damage prevention in mini bar service
Regularly check the number of rooms, forecast and vip list and preserve the confidentiality of the hotel and its quests
Cooperated and supervised the entertainment-animation team (Lions team)
Set up, developed the sports, participated in sports with customers and controlled daily of the sports equipment
Organized, guided and controlled the daily schedule and the daily sports activities
Public Relations with quests-customers (problems-solutions)
Organized and Coordinated of the night events with the Lions team and the Bands (internal advertising, set up the sound and lighting, customer service during the shows, controlled the Lions team rehearsals)
Supervised and served different groups (Land Rover Event, Sport Russian Group, transportation in clubs-restaurants and organized special events like Fort Boyard)
Team Management: Managed and led a team of 300 children members.
Management: Acted as the team manager during camp activities.
Program coordination: Coordinated and supervised several ongoing programs.
Training: Provided basketball and shooting training
Security: Leaded the security and welcome team of the Camp
Achievements: Awarded as the most efficient team leader (1998-2000)
• Event Management: Managing and organizing entertainment events.
• Customer service: Catering to customer needs
• Internal and external communications: Fulfilling the information needs of internal and external stakeholders and using the communication channels to manage reputation and brand name of the company.
• Business Development: Identified and targeted profitable customers
• Customer relationship management: Managed the interaction of the company with the current and future customers to solidify customer satisfaction and customer loyalty.
• Merchandising: Implemented the company’s strategy of putting in the right order the products in the coolers in order to have the look of success.
• Distribution Channel Management: Developed the distribution channels for efficient and effective movement of goods.
• Fixed Assets Management: Oversaw the conditions of the fixed and tangible assets owned by the company to ensure a sustainable stream of cash flows.
• Business Plan: Developed business plans with the aim to maximize company’s profitability.
• Product development: Explored the opportunities of introducing new products in the market
• Operations Management: Assessed the weekly activities of shops and the ranged meetings with registrars of shops
• Look of success: Implemented the company’s strategy of promoting the look of the product in excellence.
• Promotional Event Management: Set up and staffed teams for promotional events of Full Throttle energy drink at several beaches such as Newport, Laguna and Huntington Beach ( US surfing open - 1 million people)
• Coordination: Coordinated with and assisted the marketing members in performing several day to day tasks and functions.
• Customer Management: Assisted the marketing team members in handling customer visits
• Team Management: Served as the team leader of 15 team members.
• Training: Provided training to the new recruits
• Documentation: Collected secret documents
• Event Management: Managed and organized events.
• Business Development: Created strategies for business development
• Customer Service: Assisted the customer services team in satisfying the customers
• Promotion: Arranged visits to the supermarkets and promoted the retail section.
• Market Development: Assisted the market development manager in carrying out various tasks
• Promotion: Arranged visits to the supermarkets and promoted the retail section.
• Market Development: Assisted the market development manager in carrying out various tasks
Accelerated Certificate Program in International Business Operations and Management
Accelerated Certificate Program in Marketing
Master of Business Administration (MBA executive)
Bachelor of Arts with Honors in Marketing
