Head Of Operations
A1 Enterprises
Total years of experience :29 years, 2 Months
1.Drive overall operations of edible oil manufacturing plant(Cold Pressing Cooking oil unit)
2. Managing the Raw material purchasing and maintaining the stock level
3. Looking after the export business of the edible oil to Dubai.
4. Traveling to overseas to getting the new orders and developing the business
1. Drive overall service operations at the Branch to ensure achievement of service targets in Karnataka
2. Ensure all service calls are attended and completed as per the Response-time and Turn-around-time norms.
3. Controlling inventory, and monitoring spares consumption.
4. Technical Support and Hands on Training to Technicians, Franchisee and Dealers.
5. Handling Key Customers & OEM (Pepsi, Coke, Dairy Day, UB, SAB Miller, Carlsberg etc., )
6. Timely escalation of repetitive/serious service issues and taking correcting measures
7. Supporting for AMC revenue at Branch level & PAN India.
8. Providing best support to customers as per company's policies.
• Managing customer service support across the South Region (based at Chennai) and handling products like Chest Freezer, Visi Coolers, Kitchen Refrigerators, Cake Showcase, Wine Coolers, Ice Machines, Ice Flakers, Blast Freezers, Draught beer system, Laboratory Freezers and Blood Bank Refrigerator.
• Support and interacting with service functional team and service partners to expedite high aging cases
• Identify key challenges in providing resolution to the customer and provide appropriate inputs for process enhancements.
• Enhancing customer satisfaction through on-time delivery of parts and monitoring customer complaints & warranty issues
• Providing best support to customers as per company's policies.
• Providing Marketing Equipment department leadership to ensure that customer’s needs for equipment service & installation.`
• Providing proper equipment to all customers as per AOP & ensure that service department meets plan objectives.
• Introduced & sustaining Best Practice processes and systems to enhance organizational efficiency.
• Minimized downtime & ensure that all customer complaints related to equipment are immediately covered as per company’s standards.
• Introduced preventive maintenance program to minimize / reduce unnecessary investment.
• Liaise with the sales function to ensure that all commitments related to infrastructure placement / movements are met.
• Build capability in subordinates through on going coaching & support to entire service organization.
• Selecting, training & developing future service technicians as per recruitment plan & actual requirements.
• Reduced 32% of cost on spares expenditure at 2014 against 2013.
• Conducted technical training program to the Post Mix & Cooler Technicians through the OEMs (Western, Sanden Intercool, TSSC, Cornelius & Manitowoc)
• More than 2000 unknown assets (Pepsi Coolers) worth of 1.5 million dollars found from the market, recovered & regularized.
• Identifying and managing suppliers for Machines, spares, utilities and accessories purchase for the company with special focus on productivity opportunities
• Introduced new asset tagging system for all new assets to have better tracking.
• Implemented CRM - Call Centre, Inventory management and Asset tracking system.
• Managing Service Operations, Asset Control, and Monitoring Installation & Pull outs of Cold-Drink Equipment (Visi Coolers, Freezers, and Dispenser etc.) of entire upcountry of Chennai &Pondicherry.
• Managing the service team of 11 Technician & 03 Franchisee with 7500 cooler Population.
• Managing warehousing and logistics solutions for Cold-Drink Equipment.
• Controlling cost and ensuring optimal asset utilization.
• Sequencing, scheduling & monitoring manpower for routine Service, Installation/Pull out & Service Inspections..
• Generation, Maintenance & Analysis and Service evaluation of Complete MIS report.
• Timely escalation of repetitive/serious service issues and taking correcting measures.
• Conducting periodical field survey & initiating OE activities
• Managing unit level Supply Chain of spare parts & arranging the daily supply plan team based on inventory available & requirement status.
• Recruited external spares franchisee other than service dealers to increase spares revenue in Bangalore & North Karnataka with an annual expected revenue of Rs. 12 Lakhs through spares at Voltas
• Handled overall Karnataka Key Accounts Business operations. (Timely execution of Sale Orders, delivery at site, Installation & Commissioning of AC units, Bill submission to the clients and payment follow up & collection, AMC Business, Spare parts Sales. etc.)
• Handled Services for AC’s (Split, Window, Cassette, and Horizontal & Tower), Commercial Refrigerators, Deep Freezers, and Water cooler & Dispenser.
• Handled 14 Sales & Service Dealers of North Karnataka.
• Appointing of Service Franchisee at necessary location to render better and quick service to the customers.
• Supported for sales revenue of spare parts at Branch level and achieved 130% of BP every year for given target.
• Controlling warranty cost and ensuring optimal asset utilization.
• Dealers visit of region to resolve service issues if any thus increasing confidence of dealers on the brand for its prompt service.
• Monitoring call centre operation to track the response, down and resolution time on weekly basis.
• Timely escalation of repetitive/serious service issues and taking correcting measures.
• Managing branch level Supply Chain of spare parts & Preparing the daily supply plan for the logistics team based on the customer delivery date, inventory available & requirement status
• Analysing machine (FG) performance and coordinating with factory for alternate, permanent & immediate fix for faults
Role & Accomplishments:
• Handled Service operation of Bangalore city of Commercial Coolers, Dispenser (Coca Cola), Coffee Wending Machine & Kitchen Equipment.
• Ensure all service calls are attended and completed as per the Response-time and Turn-around-time norms.
• Controlling inventory, and monitoring spares consumption.
• Technical Support and Hands on Training to Technicians, Franchisee and Dealers.
• Handled Route Schedule for Preventive Maintenance, Sanitation and Breakdowns.
• Planning, Scheduling and Monitoring Technician activity.
• Appointment of Franchisee and dealers. And Handling Service Dealer Network.
• Team building through effective motivation and suitable reward structure.
• Technical follow up with (workshop/field) Subordinates, factory and Local sales authority.
• MIS generation.
• Achievements - Improved the Coca Cola Fountain Divisional QA Index from 81% to 100% for 4th Quarter in the Year 2005.
• Nominated for training Coke technicians and officials on Lancer Fountain Dispensers.
• Handled Entire Karnataka Service Dealer Network
• Handled OEMs like Voltas and Carrier.
• Monitoring route schedule for Preventive Maintenance, Sanitation and Breakdowns Planning, Monitoring
• Work with route Technicians.
• Guide and provide Technical Support & Training to Technicians & Franchisee.
• Monitor all service calls are attended and completed within prescribed response time.
• Monitor flow of spare parts and its usage & Preparing AOP Plan data’s.
• Handled Man Power Management & Cost Control.
• Handled Entire Asset Control, MIS Management, and Apex, MEM Excellence Reports.
• Handled Major Special Events and Sales volume Track
• Awarded as Mr. PMX (4th Place in India) in 2002.
