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Andrea Dufek, Retail area supervisor

Andrea Dufek

Retail area supervisor·Allied Enterprises LLC/ Chalhoub Group

United Arab Emirates

Diploma, Spa& retail management

Work experience

Total years of experience: 8 years, 2 months

Retail area supervisor

August 2015 - July 2018

Allied Enterprises LLC/ Chalhoub Group

Dubai, United Arab Emirates

August 2015 - July 2018

• Overseeing certain area’s operations& identify threats and opportunities, implementing strategies according to the market conditions
• Managing the front liner team& set objectives to ensure meeting the sales targets
• Analyzing sales results benchmarking to market trends, monitor competitor’s strategies
• Identify customer profile and market needs, ensure continuous guidance and coaching for beauty advisors
• Performance management- measuring certain KPIs
• Ensure cultural fit and correct allocation& head count of beauty advisors
Company industry:
Retail & Wholesale
Job role:
Management

Spa Manager

January 2014 - January 2015

Solo Tre Spa

Dubai, United Arab Emirates

January 2014 - January 2015

• Responsible for day to day operation, ensure smooth and efficient working process
• Tracking budget, set business objectives
• Develop& implement CRM strategies and suggest promotions in order to recruit new clients& please the existing clientele
• Supervise the spa team, total of 13 beauticians
• Performance management- monitoring KPIs
Company industry:
Personal Care Centers
Job role:
Management

Sales Merchandizer

January 2009 - January 2013

Clarins Group Hungary

Hungary

January 2009 - January 2013

• Identify the retail market’s needs, changes& trends
• Suggest, organize& run promotions and events, ensure the right allocation of beauty advisors
• Set objectives in order to ensure meeting sales targets and budget
• Taking care of CRM strategies, handling the brand’s customer care account& ensure all customer’s feedbacks and questions are being answered in the set time frame
• Performance management
Company industry:
Retail & Wholesale
Job role:
Management

Education

Steiner Transocean LTD

May 2013

May 2013

Diploma, Spa& retail management

United Kingdom

GPA (percentage): 96%

GPA (percentage): 96%

• Set objectives and implement educational innovations to ensure meeting the set budget • Day to day spa operation’s and people’s management • Retail trainings and coaching sessions for spa therapists • Efficient people& conflict management
View attachment

2007 Kapos

October 2010

October 2010

Diploma, Retailer& shopkeeper, entrepreneur

Hungary

GPA (percentage): 82%

GPA (percentage): 82%

• Set and implement business plans, budget and marketing strategies • Handling and overseeing company’s accounts, budget adjusting to ensure profitability • Day to day operations and business analysis • People’s management

Skills

Conflict Management
Expert
Conflict Management
Expert
People Management
Expert
People Management
Expert
Brand Analysis
Expert
Brand Analysis
Expert
Forecasting
Expert
Forecasting
Expert
Organizing
Expert
Organizing
Expert
BUDGETING
Intermediate
BUDGETING
Intermediate
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
CONFLICT MANAGEMENT
Expert
CONFLICT MANAGEMENT
Expert
CRM
Expert
CRM
Expert
CUSTOMER RELATIONS
Intermediate
CUSTOMER RELATIONS
Intermediate
FAST
Intermediate
FAST
Intermediate
MANAGEMENT TRAINING
Intermediate
MANAGEMENT TRAINING
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
SALES
Expert
SALES
Expert
COACHING
Expert
COACHING
Expert

Languages

English
Expert