Retail area supervisor
Allied Enterprises LLC/ Chalhoub Group
Total years of experience :8 years, 2 Months
• Overseeing certain area’s operations& identify threats and opportunities, implementing strategies according to the market conditions
• Managing the front liner team& set objectives to ensure meeting the sales targets
• Analyzing sales results benchmarking to market trends, monitor competitor’s strategies
• Identify customer profile and market needs, ensure continuous guidance and coaching for beauty advisors
• Performance management- measuring certain KPIs
• Ensure cultural fit and correct allocation& head count of beauty advisors
• Responsible for day to day operation, ensure smooth and efficient working process
• Tracking budget, set business objectives
• Develop& implement CRM strategies and suggest promotions in order to recruit new clients& please the existing clientele
• Supervise the spa team, total of 13 beauticians
• Performance management- monitoring KPIs
• Identify the retail market’s needs, changes& trends
• Suggest, organize& run promotions and events, ensure the right allocation of beauty advisors
• Set objectives in order to ensure meeting sales targets and budget
• Taking care of CRM strategies, handling the brand’s customer care account& ensure all customer’s feedbacks and questions are being answered in the set time frame
• Performance management
• Set objectives and implement educational innovations to ensure meeting the set budget • Day to day spa operation’s and people’s management • Retail trainings and coaching sessions for spa therapists • Efficient people& conflict management
• Set and implement business plans, budget and marketing strategies • Handling and overseeing company’s accounts, budget adjusting to ensure profitability • Day to day operations and business analysis • People’s management