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Andrea Kaufmann, Executive Assistant

Andrea Kaufmann

Executive Assistant·Deutsche Bank Zurich

Switzerland

Diploma, English

Work experience

Total years of experience: 11 years, 10 months

Executive Assistant

February 2014 - May 2015

Deutsche Bank Zurich

Switzerland

February 2014 - May 2015

• Coordination of management meetings including scheduling, reserving
conference rooms, organizing passes, coordinating with Audio Visual
Department to schedule video conferences and ordering catering. Gather and
enter details for upcoming client events / meetings
• Organization of internal and external clients and employees events
• Preparation of client documents
• Creation and maintenance of weekly Meeting List
• Complex Calendar Management and scheduling of internal / external
meetings and appointments
• Coordination of international/ local/ client conference calls in different time
zones and sorting out of conflicts.
• Providing phone coverage for Managing Director and Team
• Coordination of travel arrangements for the team Investment Banking
Coverage & Advisory Switzerland (flights, hotel accommodations and ground
transportation) with travel agency; preparing detailed itineraries and assuring
accuracy
• Assist with providing approval for resources, accounts, travel and invoices
• Coordination for the set up for new employees and interns
• Invoice processing, ordering of supplies.
• Expense Management for Managing Director and team
• Cover for the other team assistants during periods of absence and working
with other assistants worldwide where necessary to ensure support needs
are covered
10.2013 - 12.2013 French

Company industry:
Banking
Job role:
Administration

Front Desk Manager

June 2011 - February 2013

SIX Swiss Exchange

Switzerland

June 2011 - February 2013

• Responsible for representation of company
• Customer/Visitor reception registration and building access management
• First contact for multilingual calls
• Customer/Visitor car parking lot management

Company industry:
Banking
Job role:
Management

Assistant

July 2010 - May 2011

Axion Swiss Bank SA, Zurich

Switzerland

July 2010 - May 2011

• Customer reception / correspondence by telephone, fax, email
• Customer order management and cashier payments
• Support in administrative tasks, e.g. income statement and management of
office material

Company industry:
Banking
Job role:
Administration

Specialist

November 2007 - July 2009

News Paper Agency, Anzeiger Luzern

Switzerland

November 2007 - July 2009

AG, Lucerne
• Administration and coordination of newspaper, advertisements over
counter, via telephone and emails
• Customer consultation regarding technical specification in advertising
• Account management and quality control of all printed materials

Company industry:
Marketing
Job role:
Marketing and PR

Front Desk Manager

April 2006 - March 2007

Hotel Waldstätterhof

Switzerland

April 2006 - March 2007

Hotel Waldstätterhof, Lucerne
• Reception service (Fidelio Front Office)
• Hotel guests check-in and check out
• Organization of banquets and seminars

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Specialist

August 2005 - March 2006

News Paper Agency, Rigi Anzeiger GmbH, Lucerne

Switzerland

August 2005 - March 2006

• Assistance to the executive board
• Advertisement processing
• Accounting

Company industry:
Marketing
Job role:
Marketing and PR

Office Assistant

May 2005 - July 2005

Music School Lucerne

Switzerland

May 2005 - July 2005

Music School, Lucerne
• Postal administration
• Travel management
• Customer liaison
• Material procurement

Company industry:
Administration Support Services
Job role:
Administration

Apprenticeship

January 2002 - January 2004

Abegglen Pfister AG, SprachMAX AG, Lucerne

Switzerland

January 2002 - January 2004

• Telephone switch board
• Wages payments
• Pension funds management
• Customer reception
• Organization of industrial exhibitions

Company industry:
Hospitality & Accomodation
Job role:
Other

Apprenticeship

January 1999 - January 2001

Anzeiger Lucerne

Switzerland

January 1999 - January 2001

• Advertisement reception at counter
• Customer liaison
• Accounting
• Debit- and credit management
• Support in administrative tasks

Company industry:
Marketing
Job role:
Other

Education

GEOS International Colleges

January 2012

January 2012

Diploma, English

Australia

Eurocentres Language School Lausanne

September 2007

September 2007

Diploma, French

Italy

Eurocentres Language SchoolLausanne

September 2007

September 2007

High school or equivalent,

Italy

09 Spanish Language course at International House, Barcelona Spain French Basic A2 10.13 – 12-13 French Language course at AKAD Business School, Zurich

Secondary School

January 1999

January 1999

High school or equivalent,

Primary School

January 1996

January 1996

High school or equivalent,

Lucerne Knowledge of Languages German Native speaker English Fluent C1.1 Current English Language course at Alpha Sprachwelten Level C1.1, Zurich

Skills

ACCOUNT MANAGEMENT
Expert
ACCOUNT MANAGEMENT
Expert
ACCOUNTANCY
Expert
ACCOUNTANCY
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
ADVERTISING
Expert
ADVERTISING
Expert
ASSETS RECOVERY
Expert
ASSETS RECOVERY
Expert
CONSULTING
Expert
CONSULTING
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
RECEPTIONIST
Expert
RECEPTIONIST
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert

Languages

English
Expert
French
Intermediate
German
Expert
Spanish
Beginner
Italian
Intermediate