Business Money Laundering Control Manager
HSBC
Total years of experience :17 years, 10 Months
To detect, deter and protect against all financial crime and related risks by proactively assisting the management in identifying and containing money laundering risk. Reporting of suspicions, monitoring procedures and controls; ensure continued support to branch staff and GSCs for effective monitoring without any breach of SLA; fostering compliance culture and optimizing relations with the anti-money laundering Authorities
Focal point between Human Resources and departments/staff. Handling staff inquiries and processing staff requests
Process and Manage management reports to support the HR team using MS - Office and the Oracle system
Overlooked and single handedly managed various projects from conception to successful installation
- Recruitment
Support the recruitment department in the assessment of candidate resumes, scheduling, organizing & conducting interviews with department personnel. Handling the on boarding process for candidates selected. Conducting employee induction and orientation for new employees
- Employee Relations
Conducting employee induction & exit interviews
Handing employee complaints, grievances and investigations in a fair and respectful manner. Issuance of warning letters as per disciplinary schedule
Preparing Employee Promotions, transfers and end of service memorandums
Collaborate with managers on the process of evaluating employees, setting goals, conducting objective performance reviews, recognizing and awarding performance to improve productivity and staff development
Associated with the Fist Aid and Fire Wardens role
- Organizational Development
Update & Upkeep of the HR policy and procedure in line with the company’s corporate vision
Assist with probation evaluations, quarterly and yearly appraisals in identifying development needs for employees
- Payroll - Compensations and Benefits
Assist Payroll in coordinating with departments for employee timesheets.
Inform employees on the status of their compensation and benefits submitted for claims
Supports staff and departments with their queries as per the HR manual
- Training
Coordinating with Department Managers on the availability and the accessibility of a mentor to develop the employee and Chalking up a Career Development plan. Recognizing National Talent within the company and handling the training needs towards building their career with a view of the company’s vision
- Document Control
Well organized and methodical and able to manage filing/database system.
Accomplishments
● Established and maintained proper record structures and processes to track documentation and other activities resulting in efficiency gains of 37%
● Accomplished various projects resulting in annual cost savings for the department and organization
Operations Support Manager - Doha Head Office
Branch Processing Manager - Salwa branch
My six years in the financial environments engaged me as a Branch Processing Manager and an Operations Support Manager reporting to the Head of Operations
- Focal point of contact overlooking branch operations
- Internal Auditor for the branches
- Discharging the Compliance Officer role as well as the Money laundering control accountabilities
- Department Business Information Risk Officer
- Managing Operational Risk and Strategies
- Exceptional Customer Service
- Managing client accounts and services
- Engaged in BRP, Health & Safety and emergency related activities
Accomplishments
● My six years in the financial environments taught me how to keep tight financial control through compliance enforcement & implementation of a rigorous Quality control system, reduce costs, maintain positive relations with internal and external customers whilst retaining good staff and HNW customers
● Received “Certificate of Achievement” as the only staff in Qatar for outstanding achievement in 2007
● Received Certificate for “Service Excellence” in 2008 for outstanding service
● Received Certificate for being “Joined Up” in 2010
Initiated the department setting out core responsibilities in launching the bancassurance division and accomplishing reduced claims through detailed quality control
- Responsible for putting processes in place and preparing operating guidelines
- Business Development
- MIS reporting for the department to the Dy. CEO & the Chairman
- Monitoring of ledgers & Claims and escalation of deviations
Responsible for daily administrative duties, co-ordination and correspondence with clients
displaying effective office management
- Responsible for running the office, recruiting and preparation of contracts
- Maintaining staff personnel files, leave records, time-sheets etc
- Managing the Accounts functions and liaison with clients
Team Leader in the Airlines business division. Auditing and processing solutions for passenger revenue accounting worldwide
- Developing business opportunities and product development
- Coaching and effectively managing staff
- Conducting presentation & joining management meetings
Fares Auditor at the WNS, subsidiary of British Airways and the President of the Social Committee handling the Corporate Social Responsibility
- Revenue Accounting and Fares Auditing
- Monitoring the performance of staff, sales & refunds made by British Airways worldwide
- Handling various projects and testing new systems for organizational development
Customer Service Officer and Approved License holder to dispatch Aircrafts
- Approved License holder from Director General of Civil Aviation to dispatch aircrafts
- Customer Service Officer handling passenger & baggage at Mumbai Airport
- Ramp services including boarding of passenger and arrival of aircrafts