Andrea Memic

Typing up documents, responding to business enquiries, drawing up drawing up contracts and providing customer service.Greeting and assist customers, coordinate appointments and services, and process service-related paperwork. Maintaining communication with existing clients, about everything in the nursery and about everything related with the children. Handling administrative tasks including record-keeping, filing, and data entry, children files, staff files. Manage nursery communications, including emails, phone calls, and inquiries. Assisting nursery manager in all needed tasks to complete all requirements for finished work on a daily basis.

Leading end-to-end sales activities with regard to hotel conference capacities, from introductory communication with representatives of corporate clients to conducting post-conference satisfaction surveys. The clients involved embassies, international organizations and local and international businesses.
Planning, organizing and coordinating the entire logistics related to each and every conference held in one of the 5 hotel conference halls regardless of their size: from venue set up and procurement of technical requirements to catering, transportation, overnight stays, city tours, etc. The tasks required excellent communication skills and good relationships with vendors from various fields.
Maintaining communication with existing clients to ensure future cooperation and finding leads of potential new clients through meticulous research.
Holding regular feedback and training sessions in-house discussing how we can improve and diversify our offer and service.

Unfortunately due COVID pandemic hotel was closed, and all staff was discharged.

Researching potential B2B partners in the country and the region in the domain of tourism and hospitality, initiating email conversation and scheduling meetings.
Planning, organizing and coordination all activities related to tours Sarajevo Funky tours organized in Bosnia and Herzegovina (group and custom-made): from initial itinerary planning, across logistics to actually guiding some of the tours (mostly two or three times a week).
Ensuring logistics meets the expectations of the clients involved effective communication with individuals and groups arriving at the Sarajevo Airport, timely and coordinated pick up, transportation, ensuring meals and stops based on their preferences taking into account their diets.
Guiding city, cultural and adventurous tours across Bosnia and Herzegovina involved acquiring deep-knowledge of the matter in each regard and maintaining a high fitness level (for the adventurous tours: rafting, hiking).
Growing online communities and managing social media accounts required the ability to find the right voice and communication styles that would be appealing yet informative and educational for our audience and prospects. It also involved timely posting and replying to comments and inbox inquiries as well as planning and crafting Facebook ads.

Providing logistical support to the sales manager in acquiring all legal and construction permits for the company. Timely collection of documents proved to be crucial for ensuring timely acquisition of building locations in compliance with the Urban planning policies.