Venue Staff & UK Qualifications Officer
British Council - Kuwait
Total years of experience :10 years, 9 Months
• Management of over180 freelance staff including their performance management.
• Recruitment, orientation, training, planning and scheduling, payroll and leave plan maintenance of said freelance staff.
• Financial planning and budgeting for staff events.
• Logistics for events and examinations.
• Management of inventory for stationery and equipment used for the exams and events.
• Communication to customer and stakeholders.
• Handling complaints and customer inquiries.
• Handling confidential materials and documents pertaining to high stake examinations.
• Administration of globally recognized high stake examinations.
• Venue sourcing, contract management, and relationship management.
• Petty cash management, income reconciliation, and test fee refund management.
• Risk assessment for exam venues in line with guidelines on Health and Safety.
• Client relationship management.
• Communication to customer and stakeholders.
• Handle complaints and customer inquiries.
• Handle confidential materials and documents pertaining to high stake examinations.
• Administration of globally recognized high stake examinations.
• Logistics for events and examinations.
• Managing inventory of stationery and equipment used for the exams.
• Venue sourcing, contract management, and relationship management.
• Petty cash management.
• Income reconciliation and test fee refund management.
· Leading a 21-member market activation team.
· Identifying and exploring marketing opportunities and target audience in key markets.
· Category building within the FMCG market.
· Strategy and planning.