Relationship Operations Manager – Gulf & KSA
LENOVO
Total years of experience :15 years, 4 Months
Weekly cadence calls for creation and management of roadmaps and commit reports for the region. Comparing firm order versus commit gap analysis and preparing action plans to bridge gaps.
Manage and control Lenovo end customer creation and seller mapping.
Follow up on orders by liaising with customer fulfillment team and business partners to ensure orders are dropped into manufacturing as committed.
Prioritize pricing requests and escalations.
Approving Deal Registration.
Handling business partner credit issues by flagging concerns with forecasted deals.
Checking on order load status and pending orders and alerting the sales team for follow up.
Pipeline management in Sales Force Dot Com (SFDC) to ensure brand target is met by liaising with sales and channel by identifying and estimating pipeline gaps while addressing quality issues.
Measuring seller attainment by liaising incentive and commissions (I&C), tracking manual adjustments.
Addressing shipping issues, maintaining critical watch lists and following up with supply and manufacturing on improving PSD for various orders.
Reporting, data quality maintenance and dashboard distribution on Sales Force.com acting as the MEA SFDC admin.
Regular Business Analysis helping Channel management decision making areas: Pipeline, revenue achievement, sales productivity and coverage.
Sales out Monitoring (SOM) and SORT (Sales out Reporting Tool) management.
SSL Cadences by Region (MEP, C&NA, Turkey & South Africa; preparation and participation and follow up on agreed actions
Operational Part of IVT business; reporting Incentives by BP
Distributor Inventory Management reporting
BPO Database Management; World Wide Targets db. Backlogs, Promo Management.
Work together on extended teams on management improvisions. (BPSO, Deal Hub, IGF)
Analyze new applicant requests and build up view helping Channel Management in Decision making.
BP Contract Management - Preparation, Release Execution
Support Audit and Business Control Reviews with specific explanation and documentation of operational execution upon request.
BP Recruitment Processes & Termination; Focal point for Change request; Application Review and Manage Approval.
Transactional Agreement approvals and application Review and Verification.
Maintain GtN Budgets and payouts by target ID and Business Partner.
Pipeline management to ensure brand Channel target is met estimating pipeline gaps while addressing quality issues in Sales Connect / Siebel / Sales Force
Running Weekly Cadence calls for Creation and Management of Weekly roadmaps and commit reports for MEP region. Comparing Firm Order versus Commit gap analysis and preparing action plans to bridge gaps.
Checking on daily basis order load status and pending orders and alerting the sales team for follow up.
Prism quality management ( Higher management reporting - risk, stretch and IRR deals within Brand)
Check GnT brand budget and issue Tactical Sales Funds (TSF) to ensure timely closure of strategic deals. Follow up on approvals with BPO and provide proof for raising incentives.
Pipeline management to ensure brand target is met by liaising with Sales reps and BP’s identifying and estimating pipeline gaps while addressing quality issues
Pre sale reporting through our management tool. (SIEBEL/ PRISM)
Sales Administration: Such as setting up new customers, managing and enriching customer information by creating Customer master records and following the approval process.
Sales Data Maintenance: Administration and quality control of data within various sales related systems (e.g. CRM, workflow automation, contracts, customer master, pricing, etc).
Programs Support: Administrative support for a range of sales related programs, BSS Territory Assignments Incentive Plans.
Prepare project proposals and technical write-ups for submission and final approval to the technical director.
Reply to bid /tender process specifications, progress, and supporting reports.
Delivery of compliant, professionally produced proposals within customer defined timeframes.
Coordinate and review / edit proposal input from a variety of stakeholders, typically involving contributions from sales, marketing, product teams, finance, commercial, legal and delivery.
Coordinate project support incidents thorough a helpdesk software called “SYSAID” (CRM).
First point of contact for project and technical support related issues.
Collecting software demands from project teams to be implemented on various projects.
Collect documentation relating to tenders/ projects for preliminary tender responses.
Responsible to track project changes and produces updated site based schedule as agreed with engineering and project management.
Responsible to take input from the project engineers to develop and maintain the detailed schedule.
Update the project plan as and when required.
Prepare commercial proposals, purchase orders based on client request.
Maintenance of master inspection cycle.
Follow-up and monitor inspection reports while constantly updating the status.
Monitoring nominated person for updates on school profiles and International examination.
Consolidation of principal and teacher’s feedback on the inspection system.
Sum-up parent questionnaires.
Checking and updating QA checks on the master cycle.
Verification of factual checklists received from schools.
Maintenance of Draft 10 reports for schools (owners and principals) for verification before final reports are delivered to schools.
Coordinate inspection cycles and ensure all deadlines are met according to the processes.
Assisted in developing an extensive database of parent and teacher feedback with recommendations to the management.