Product Manager
ITS Science Indonesia
Total des années d'expérience :17 years, 0 Mois
Responsible in setting profit-based sales targets, quotas, sales forecasting, and strategy to execute sales plans. Besides selling, I also responsible in insuring that costumers are satisfied with our excellent after sales services.
Entered as a sales (Per October 2011). Currently my position is the sales & product manager of this industrial laboratory equipments - distributor company with wide ranging customers, including: food industry, feed industry, beverage industry, dairy industry, sugar industry, pharmaceutical, chemical, research center, universities, etc.
I am familiar with the way of operating, calibrating and troubleshooting of various instruments as my company hold sole distributorship of various brands, including: osmometers & cryoscope from Advanced Instruments (USA); refractometers & polarimeters from Bellingham+Stanley (UK), which we also trusted to be the service center for Indonesia; for microbiology laboratory, we distribute auto platter and colony counter from Spiral Biotech (USA); for general laboratory equipments such as pH & conductivity meter, automatic titrator, spectrophotometer, capillary viscometer, etc, we distribute equipments from Schott Instruments Analytics (Germany).
Work description of current position: Responsible in understanding the potential costumer's needs of industrial laboratory instrument, and processing the created lead until the purchase order successfully received. Besides selling, I also responsible in insuring costumer satisfaction by providing them with excellent after sales services.
Chronology:
*Entered as a Pest & Termite Consultant / Sales (Per December 2009)
Work Description:
Responsible for giving a crystal clear understanding to potential costumer about pesky problems that they are facing, and then formulating the right type of treatment.
*Take role as QHSE (Quality control, Health, Safety, Environment) (Per August 2010)
Work Description:
Implementing and controlling the good health, safety, environment - standard in every aspect of the service given to costumers.
Chronology:
*Entered as a 3D map editor (Per August 2008)
*Assigned as a QC person (Per July 2009)
Work Description:
Carry out the quality control process on edited 3D maps. Fix minor mistakes & minor miss-edits on edited 3D maps.
Chronology:
*Entered as part of Officer Development Program (Per February 2007)
*Assigned as a Claim Assistant in the Claim Department (Per July 2007)
*Assigned as Palembang Branch's Claim Manager (Per February 2008)
Work Description:
Insuring service satisfaction. Responsible for claim process from initial point of contact (receiving claims), analyzing, & giving the outcome in the form of service to costumers.