Executive Director of Operations
Delta International Real Estate
Total years of experience :11 years, 4 Months
Supervising departments while overseeing daily operations and implementing workplace policies and procedures.
Meeting financial and other agreed targets while reviewing work practices.
Motivating employees and organising training programmes.
Investigating customer satisfaction and reporting any issues while coordinating with legal departments.
Conducting real estate market research and analyses.
Reviewing and approving equipment needs.
Maintaining and monitoring staffing, levels, Knowledge-Skills-Attributes (KSA).
Driving performance measures for operations and conducting appraisals.
Reviewing financial statements and directing budget planning while improving profitability and maximising employee efficiency.
Attending educational workshops, benchmarking professional standards, reviewing professional publications and establishing personal networks.
Determining salary packages and reviewing offer letters, when necessary.
Developing, revising and implementing company forms and standard operations procedures for all departments (SOPs).
Devising and implementingemployee handbook and induction training for new personnelas well as employment agreement for sales/non-sales staff.
Maintaining official communication while sending all general information and memos.
Approving quotations and payment requests according to cash expense report.
Reviewing monthly payroll and sales commissions as well as IT inventory.
Providing instructions to heads of department and tracking assigned tasks.
Supportingfinance while preparing yearly and monthly budgets, P&L, marketing and HR salary and benefits as well as expense forecasts.
Assessing Project revenue and preparing break-even reports.
Reporting internal and external issues to CEO.
Developing and utilising filing and retrieval systems.
Reported to the chairman while developing workplace policies and procedures.
Implemented business guidelines and strategies while coordinating with departmental heads to ensure adherence to guidelines.
Organised office from start-up of the company.
Reviewed and approved equipment needs.
Set up BurjKhalifa office and entire fit-out plans and operation.
Sourced candidate resumes through social media groups and recruitment agencies, managed interns and recruitment operations.
Liaised with suppliers, clients, HR, financial, legal, training, operations and sales departments.
Responsible for diary management of the Chairman.
Responded to RFPs, completed pre-qualification documents for new clients and prepared proposals and presentations.
Recruited and trained employees while maintaining a safe and secure work environment and developing personal growth opportunities.
Identified supplies needs for office while negotiating price, quality and delivery.
Provided communication systems by identifying needs, evaluating options, maintaining equipment and approving invoices.
Completed special projects by organising and coordinating information and requirements. Planned schedules while monitoring results.
Improved programme and service quality by devising new applications, updating procedures and evaluating system results with users.
Achieved financial objectives by anticipating requirements, submitting information for budget preparation, scheduling expenditures, monitoring costs and analysing variances.
Degree in Business Administration and Assistance to Top Management | Instituto de NovasProfissoes (INP) 2001