Network Engineering Team Lead
Accenture Inc
Total des années d'expérience :3 years, 11 Mois
o This role enables the Team Lead to manage a team of 40 technically inclined engineers in providing design and implementation responsibilities and report the operational status to management. The focus of the role is to ensure that engineers comply with the company's policies and keep track of the team's quality of work and productivity.
o Facilitate technical and process training for new engineers to ensure readiness for process compliance and implementations.
o Oversee live implementations done by the other engineers and provide technical support when issues are encountered.
Account handled: Verizon Project
o Provide 4th level support to Verizon Business Managed network
o Provide life cycle support for changes to already managed devices
o Provide ongoing consultation to customer related to network changes
o Plan and recommend end of life remediation for network equipment
o Network Diagram or design creation/update.
o Review network design topology architecture
o Performing the following standard changes
o Prepare moderate to complex Verizon customer's network designs/schematics to address specific customer network solution requirements.
o Configure Verizon customer's WAN/LAN/WLAN/WAN Optimization/Accelerator equipment in a complex environment.
o Troubleshoot Verizon customer's WAN/LAN/WLAN/WAN Optimization/Accelerator network issues.
o Prepare Verizon customer work orders containing instructions to be used by technicians to configure network hardware and software.
o Work with Verizon customer's technical teams to provide solutions for customer's inter-networking communication requirements.
o Configure Verizon customer's WAN/LAN/WLAN/WAN Optimization/Accelerator equipment in a complex environment.
o Prepare Verizon customer work orders containing instructions to be used by technicians to configure network hardware and software.
o Work with Verizon customer's technical teams to provide solutions for customer's inter-networking communication requirements.
Account handled: SMART, GLOBE, SUN, PLDT, BayanTel, ABS-CBN Mobile
February 25, 2013 - October 1, 2014 (1 year and 9 months)
•Worked as pre / post technical engineer in handset and terminal department and in Systems Department
• Responsible for the quality of all the devices of the company including handsets, dongles, modems before
•We give to clients such as globe, smart, digitel, pldt, bayantel and ABS-CBN
• Responsible in all the testing, upgrading and troubleshooting of all the devices in the company such as handsets, pocket wifi, dongles, ADSL modems and many more.
•Responsible of making passed all the TA of all our units in all the accounts.
• Responsible in all the NTC application of all the device of the company.
• Responsible in all the reworks or post sales of all the accounts of our company
•Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
•Secures from customer technical staff commitments needed to ensure a deal’s “technical close.” In complex solution
•Opportunistically pursues additional business development opportunities within customer firms.
•Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
• Maintains high customer satisfaction ratings that meet company standards.
• Completes required development objectives within the assigned time frame