Andrew Manuel

• Directed the complete Quality Assurance technical effort for the Sierra Leone National Payment
Switch, ensuring top-tier performance across Card Switching, Instant Payments, and E-Commerce
systems.
• Expertly reviewed and analyzed functional specifications and service descriptions, contributing to
precise and effective test planning and execution.
• Crafted detailed system test packs, including test plans, strategies, cases, and scripts, streamlining
testing processes and improving defect identification.
• Effectively managed both human and technical resources, ensuring efficient use of test tools and
personnel for optimal project execution.
• Coordinated daily test activities and managed the delegation of tasks, ensuring timely and organized
execution of testing phases.
• Spearheaded system troubleshooting efforts, addressing both physical and logical networking issues
to maintain smooth application performance.
• Conducted training and knowledge-sharing sessions with the central banks support team, enhancing
their internal capabilities and support efficiency.
• Created and distributed comprehensive testing progress reports to stakeholders, providing clear and
actionable insights into project status and performance.

• Led in-depth analysis of customer requirements documentation, ensuring precise and effective design
and implementation of payment software solutions.
• Executed comprehensive feasibility studies on both new and legacy platforms, providing valuable
insights that guided successful project executions.
• Developed and presented proof of concept mocks and applications, significantly aiding the pre-sales
team in demonstrating potential solutions to clients.
• Managed and executed successful EMV certifications for both contact and contactless technologies
(L2 and L3), enhancing product compliance and market readiness.
• Designed, developed, and deployed four major software projects using HTML, CSS, JavaScript,
MySQL, C++, and Java, ensuring high performance and reliability.

• Led the design and development of cutting-edge ATM and POS software applications, driving
significant advancements in digital channel capabilities.
• Actively participated in pre-sales activities, showcasing software solutions and contributing to
successful client acquisition and retention.
• Conducted in-depth customer requirements gathering and analysis, ensuring that solutions were
tailored to meet specific client needs and industry standards.
• Designed and developed solution prototypes and final software products, delivering high-quality,
reliable applications to meet market demands.
• Led the successful development and onsite deployment of EFTPOS and ATM software, ensuring
smooth integration and operational excellence.

• Implemented and deployed POS software on VeriFone and Ingenico hardware, significantly
improving transaction processing and system reliability.
• Conducted thorough debugging of EFTPOS terminal applications, ensuring compliance with
rigorous QA acceptance criteria and enhancing software stability.
• Administered EFTPOS terminal estate management systems, facilitating efficient remote software
updates and maintenance.