Administration and Customer Service Officer
Montague Auto Centre
Total years of experience :5 years, 0 Months
Performing administrative duties such as typing documents, preparing presentations & regular reports as well as record keeping.
Attending to walk-in customers and responding to their inquiries.
Answering customer phone inquiries and scheduling service and/or repair appointments.
Provides accurate and complete written cost estimates to customers and obtain customers’ signature on repair orders and provides customer a copy of the same
Data Entry and scanning documents (Car registration numbers and owners details ).
Keeping records of customer feedbacks and complaints, monitoring and recording expenditures
Contact customers if any changes in the Job card need to be done and advice those on the reason for change.
Ensuring the customer is well informed of any delays in the service timings and hand over of the car.
Invoicing and maintenance of customer order files/records.
Purchasing, receiving, storing and control of office supplies/stationery and monitoring usage.
• Premises Work Safety Analysis (WSA) practical and documentation.
• Conducting accident/incident investigations in order to identify their causes and finding ways to prevent them in the future. Also recording of incidents and accidents and producing statistics reports for all the managers
• Conducting site inspections, checking that policies and procedures are being properly implemented. Also minimizing and eliminating hazards from processes, such as incorrect working methods, and materials, such as potentially toxic chemicals.
• Maintaining the departmental Safety Bulletin Board
• Assisting in compliance review general risk assessment and other safety assessments to support Health, Safety and Environmental management
• Monthly Compilation of Premises Health and Safety Inspection reports.
• Advising on a range of specialist areas, e.g. fire regulations, hazardous substances, noise, safeguarding machinery and occupational diseases
• Data analysis using SPSS
• Inspections ensuring safety equipment like fire extinguishers, Fire alarms, Water Hose reel, Personal protective clothing, along with first aid boxes with the required items are made available as needed and are maintained in good working condition and within the validity period and training staff on the emergency evacuation plan
• Participating on joint labor management committees and other advisory or specific purpose committees. Analysing routine hazards in each step of a job or process, and preparing safe work practices or controls to eliminate or reduce exposure.
• Producing management reports, newsletters and bulletins.
• Keeping records of inspection findings and producing reports that suggest improvements, and sending them to the managers for approval.
• Providing programs and presentations at safety and health meetings.
• Reporting hazards and fixing hazards within the premises
• Performing a pre-use or change analysis for new equipment or processes in order to identify hazards up front before use.
• Injuries On Duty and lost shift record calculations
• Organizing Safety Health and Environmental meetings
• Respond to reports of unsafe conditions (e.g. electrical hazards, loose stair treads, etc.) by requesting repairs or maintenance.
• Designing of safety signage.
• Developing and revising the site safety and health rules. Training both current and newly hired employees.
• Carrying out risk assessments and considering how risks could be reduced.
• Ensuring the safe installation of equipment;
• Outlining safe operational procedures which identify and take account of all relevant hazards.
• Preparing health and safety strategies and developing internal policy
• Leading in-house training with managers and employees about health and safety issues and risks.
• Managing and organising the safe disposal of hazardous substances
• Compilation of Personal Protective Clothing/ Equipment list and Issuing
• Ensuring that all staff receive the information with respect to fire safety, emergency exits, biohazard safety, First Aid Training and mandatory Training (Hoists, TDG, Laser and Ladder)
• Compilation of Audiologic History Checklist
• Conducting refresher training safety programs.