Credit Specialist
BPI Banko
Total years of experience :7 years, 7 Months
•Administers company credit application process by reviewing the credit application, establishing lines of credit, and conducting financial analysis.
•Assists in the financial analysis, credit underwriting and approval process.
•Identifies cross sell opportunities, prepares credit approval packages, annual reviews, renewals of credit, client credit proposals and coordination of document preparation and closings.
•In collaboration with the Client Advisor, or Credit Advisor, may act as an additional contact to the client.
•Coordinates credit and loan portfolio administration support such as monitoring past dues, document exceptions, collateral value monitoring, and compliance.
•Oversee the duties and responsibilities of the front staff by monitoring and reviewing the arrival list daily and ensure that the guests are being welcome and greeted in appropriate manner; registration procedures have been carried out in warm and friendly manner.
•To see that staff members acknowledge the presence of the guest’s inquiries, listens and pay attention to their needs.
•To ensure that the guests follow the rules and regulations and guests messages have been properly conveyed.
•Provide the guest with other services that we offer in billing valet shopping and others; and ensure that the guests are satisfied and have the excellent customer experience.
•When it comes to guest complaints, we allow first the guest to speak first and then provide a solution to their concerns accordingly.
•Ensures that work place remains organize.
•Responsible for overseeing and supervising the front staff activities to make sure that guests are satisfied with our services.
•Responsible for training and mentoring new staff members in molding their professional skills and providing them the knowledge regarding the policies, proper handling of guest in front office, and other relevant information.
•Supporting with event show and event planning, creating and updating presentation software files and communicating with external creative service providers.
•Performs administrative and office support activities. Fielding telephone calls, receiving and attending to visitors and assist other staff with their concerns and queries.
•Sort and distribute incoming mail to areas and staff within the organization and dispatch outgoing mail.
•Create business letters, office memos or reports.
•Responsible for managing calendars, making travel arrangements for staff, arranging meetings and conferences and take minutes’ of the meeting.
•Training and supervising newly hired staff and other support and customer relations.
•Keeping and maintaining records for staff, office space, phones, company cellphone bills and office keys.
•Arranging and filing of office documents.
•Managing and responsible banking, credit control and payroll functions.
•Coordinates with the various support offices, purchasing and facilities management.
•Selecting office vendors and supervising purchasing processes, maintenance staff and training for staff.
•Placing order, maintaining inventory records of office and groceries supplies & consumables.
•Greet customers warmly and ascertain problem or reason for calling.
•Reach out to customers and verify account information.
•Resolve customer complaints by clarifying the customer problem; determining the cause of the problem and explaining the best solution to solve problem and following up to ensure resolution.
•Provide the information for the inquiries regarding the products and services.
•Cancel, upgrade and modify Customer Account using Integrated Customer Management System.
•Function like a gatekeepers, getting information on the problem and escalate it to the designation department or contact persons.
•Must make sure that the complaints made are valid and must do whatever they can, within the bounds of authority to make sure the customer is satisfied before they hang up the phone.
•Confer with clients through telephone to determine reason overdue payments.
•Locate and notify customers of delinquent accounts thru telephone to solicit payment.
•Receive payments and post amounts paid to customer account.
•Advice necessary actions, strategies and give offers to the clients for debt payment.
•Locate and monitor overdue accounts using automated system or Integrated Customer Management System.
•Answer clients’ queries regarding with their accounts.
•Help gynecologists with clinical and clerical tasks such as patient education, examination preparation, and recording patient medical histories.
•Check and record patient’s vital signs: temperature, blood pressure and pulse rate
•Prepare the area, medical apparatus, and medicines for patient’s check-up or consultation.
•Morning inventory of the medicines, stocks and supplies.