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Andrew Rothwell, Business Support Director

Andrew Rothwell

Business Support Director·G4S Cash Services

United Arab Emirates

Master's degree,

Work experience

Total years of experience: 24 years, 7 months

Business Support Director

January 2015 - Present

G4S Cash Services

United Arab Emirates

January 2015 - Present

G4S Cash Services UAE (a division of G4S PLC) a supplier of End to end Cash Management Solutions to Major Financial Institutions and associated retail customers. (120m AED Turnover Equivalent £20m
Company industry:
Banking
Job role:
Management

Programme Manager

January 2003 - January 2004

Securicor Cash Services

United Kingdom

January 2003 - January 2004

Reporting to the Manufacturing Director, to lead a multi disciplined cross functional team to incorporated New Product Introductions and outsourced processing wins with machine refurbishment and relocation projects.
Key Achievements:-
Successfully delivered programme elements in budget and effected a successful handover programme.
Company industry:
Law Enforcement & Civil Defence
Job role:
Management

Processing Manager

January 2002 - January 2003

Securicor Cash Centres

United Kingdom

January 2002 - January 2003

P&L responsibility for 16 Cash Processing Centres in the UK. Reporting to the Manufacturing Director with a remit to re-engineer outsourced cash processing operations, improve profitability and customer service delivery.
Key Achievements:-
Identified, linked, developed and established relevant internal and external business networks.
Implemented standardised processes and procedures, introducing and implementing sustainable lean manufacturing techniques and rolled out across the business where applicable.
Improved Profit and Margin contribution by over 10% through improved process, procedure and metrics.
Job role:
Management

Director

January 1997 - January 2001

Bundy Refrigeration (part of TI Group PLC Automotive

United Kingdom

January 1997 - January 2001

a supplier of refrigeration systems and components to the Global OEM domestic Appliance industry. (£100m turnover).
Job role:
Management

General Manager

January 1995 - January 1997

Kenmore Brazeway, joint venture Kenmore (KMP), Norway and Brazeway Inc

United States

January 1995 - January 1997

Supplier of refrigeration systems and components to the European and Asian refrigeration industry.
Job role:
Management

Business Development Manager

January 1990 - January 1995

January 1990 - January 1995

Key Achievements:-
Managed the start up of the new 50/50 joint venture business, managed operations, R&D, logistics, admin
Established sales, marketing and new business initiatives and customer development programmes.
Reporting to Sales Director (KMP UK) headed up all New Business and New Product initiatives.

1978 - 1990 Electrolux, Durham, England
Electrolux Major Domestic Appliances. Global OEM appliance manufacturer, UK design and manufacturing.
Job role:
Management

Operations Director

-

-

Operational and P&L responsibility for an outsourced end to end cash services operation, (3 Cash Centres, ATM Engineering, 130 Cash in Transit vehicles, 840 direct staff, 10 direct reports). Reporting direct to the Managing Director Cash UAE, with a remit to improve performance and customer service delivery through implementation of best practice, process innovation and sustainable continuous improvement.
Key Achievements:-
Delivered a major Financial Institution outsourced cash services transfer, the first in the UAE for 7 years
Improved Direct Labour Ratio by implementing standardised industry leading processes, reducing waste, introducing KPI metrics and route replans.
Created an effective operational management team aligning departmental priorities and streamlining processes whilst managing the relevant workflows
Developed a customer support plan and provided operational & commercial support to the sales function

2004 - 2013 G4S Cash Solutions, Surrey, England
G4S Cash Solutions UK (a division of G4S PLC) a supplier of End to End Cash Management Solutions to major Financial Institutions and associated customers (£350m turnover
Job role:
Management

Account Director

-

-

Relationship, Sales, Service Delivery and Contracts management for G4S Cash Solutions Major Customer Accounts (£60m Revenue). Reporting into the Sales Director, line management and profit and revenue responsibilities for accounts, contracts, new business and development of customer and internal operational relationships.
Key Achievements:-
Successfully managed a 10 year £60m per annum contract renegotiation and retention
Seamless consolidation of £40m contracts after the Santander acquisition of Abbey, A&L and Bradford and Bingley businesses, realigning SLA’s, KPI’s, metrics and relationships.
Developed and maintained complex relationships with key internal and external contract stakeholders and associated customers.
Extended and harmonised contracts and new business wins in line with strategic business objectives.
Tendered and managed several high value new contract wins (circa £3m per annum
Job role:
Marketing and PR

Senior Design Engineer

-

-

Job role:
Engineering

Design Engineer

-

-

Job role:
Engineering

Education

Durham University Business School

January 1994

January 1994

Master's degree,

United Kingdom

Teesside Polytechnic

January 1991

January 1991

Bachelor's degree, Project Management

United Kingdom

Newcastle Polytechnic

January 1989

January 1989

Bachelor's degree, Engineering Technology

United Kingdom

Bishop Auckland Technical College

January 1984

January 1984

High school or equivalent, Economics

United Kingdom

Bishop Auckland Technical College

January 1983

January 1983

High school or equivalent, Mechanical and Production Engineering

United Kingdom

Ferryhill Grammar School

January 1978

January 1978

High school or equivalent,

United Kingdom

Skills

Business Process Improvement
Expert
Business Process Improvement
Expert
Strategic Planning
Expert
Strategic Planning
Expert
New Product development
Expert
New Product development
Expert
Relationship Building
Expert
Relationship Building
Expert
Customer Focus
Expert
Customer Focus
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
DELIVERY
Expert
DELIVERY
Expert
FUNCTIONAL
Expert
FUNCTIONAL
Expert
GESTIÓN
Expert
GESTIÓN
Expert
MARKETING
Expert
MARKETING
Expert
PLC
Expert
PLC
Expert
PROCESS ENGINEERING
Expert
PROCESS ENGINEERING
Expert
PROFIT
Expert
PROFIT
Expert
REPORTS
Expert
REPORTS
Expert
SALES
Expert
SALES
Expert
Business Process Improvement
Expert
Business Process Improvement
Expert
Strategic Planning
Expert
Strategic Planning
Expert
New Product development
Expert
New Product development
Expert
Relationship Building
Expert
Relationship Building
Expert
Customer Focus
Expert
Customer Focus
Expert

Languages

Turkish
Expert