Telesales and Customer Service Representative
mpac sports
مجموع سنوات الخبرة :9 years, 1 أشهر
Role and responsibilities:
• Manage customer accounts
• Resolve customer issues
• Respond to inquiries and issues
• Cold and warm calls to offer Basketball services for kids and adults
• close sales on phone and in office
• Receive incoming calls and send Emails to the administration in order to solve client s inquiries.
• update Zoho (CRM) with customers details and guide clients on training locations all over the UAE
Role and responsibilities:
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• Cold calling leads and contacts to sell flight tickets,
• Close sales at the office or on phone.
• provide clients with information details on our services
• Escalate client’s feedbacks and follow up with clients after VISA obtaining to improve services.
Douala - Cameroon
Role and responsibilities:
•Inform and guide customers / consumers about Nexttel's offers.
•Provide clear and satisfactory answers to the information needs of customers and prospects.
•Put all the information and claims of the customers in order to take them into account and improve our services.
•Follow the evolution of the consumption of the client portfolio.
•Save customer data in the Nexttel database
E-commerce Platform) - Douala Cameroon.
Role and responsibilities:.
• Train partners on Jumia's stock management and order processing methods
•Assist partners in managing their stocks
•Management of the supplier s portfolio
•Follow up the Communication with Customer Service, Vendors, Suppliers, customers and the express service regarding new logistics processes.
at SET
Douala Cameroon.
Role and responsibilities:
•Inform and guide customers
•Control and update Cargo & goods.
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