Andy Fraser

• To work as part of the multi-disciplinary team
• Assisting with patient transfer
• Controlling stock rotation and maintaining good general housekeeping
• Ensure all patients’ requirements are met with dignity, sensitivity and empathy
• Assist trained staff to carry out nursing care ensuring the patients’ confidentiality and privacy are maintained

• Main point of contact for customer enquiries, maintaining a respectable, professional customer service
• On site visits to advise and quote on work to be undertaken
• Plan and organize resources
• Supervise work carried out
• Organize and maintain accounting system including invoicing and banking

• Responsible for receiving of goods, checking delivery against paperwork and signing for receipt
• Co-ordinate logistics for all incoming and outgoing stock
• Co-ordinate with technicians for the preparation of outgoing shipments of electronic items of stock
• Arrange transport and services for incoming and outgoing shipments
• Organize and maintain warehouse procedures to include Health & Safety
• Attend inspections at customs (air, land and sea) for export shipments
• Maintain records for all stock movements
• Monitor quality, quantity, cost and efficiency of the movement and storage of equipment and goods
• Analyze data to monitor performance and plan future improvements
• Allocate and manage staff resources

1987 - 1989
Initially employed in the company as warehouse/distribution personnel, receiving stock, ensuring stock rotation and quality control, loading delivery vehicles for distribution/delivery, ensure logistics were revised and prepared for all vehicles and routes

1989 - 1994
Promoted to delivery van driver, delivering stock all over the UK to retail outlets and members of the public, responsible for collection of payments and maintaining the sales ledger on return to main office
Obtain proof of delivery signature

1994 - 2008
Promoted to Office Manager
Supervise staff in sales office
Supervise all sales
Liaise with suppliers worldwide
Maintain stock levels
Create and maintain a stock database
Create a computerized order code system
Process orders and invoices
Arrange logistics for delivery vehicles
Ensure sales staff including myself maintain an outstanding customer service by attending regular 'in-house' customer service courses
I work in the retail showroom on weekends, providing customer service on a face to face basis, dealing with customer purchases, queries and arranging deliveries for any purchases made.

City Distribution is a multi million pound Ltd company that has evolved over several years. We sell bathroom furnishings, ranging from whirlpools and steam enclosures to taps and plumbing accessories. We have suppliers from all over the world including China, UAE, Germany, Holland, Italy, Turkey and UK.