Management Consultant, Product Owner
Discrete Comfort
Total years of experience :23 years, 3 Months
• Let the creation of a 170-page requirements specification for an on-line retailer and logistics firm - compete with UI prototypes - so that software development for this cloud product can take place efficiently, and that management can be confident that the delivered product meets business goals.
• I documented current software and business practices in the logistics, operations and customer service departments. This sped and standardized training in a growing company that had a lot of turnover.
• I also ensured the newly formed IT department scaled quickly to match the firm's growth and coached employees.
• Wrote a business plan that secured several million in expansion financing.
• Wrote procedures and technical documentation for a telephone customer support
department. This standardized “runbook” made hiring and training new agents faster. I also documented manufacturing processes so operational efficiencies were realized and training could be standardized.
• Delivered a 40, 000-word wiki for a US social media firm.
• Wrote gap analysis documents for several serial production management, software and
• logistics firms.
• I coached managers on communications, operations management and delivered HR
services and HR policy manuals so employee expectations were clear.
• Deployed customer relationship management systems and team share systems
(Confluence/Jira) to a variety of clients inclining logistics, office operations and real estate
firms. These improved management and productivity of their sales departments.
• Wrote extensive procedures documentation for international logistics companies, company
newsletters and marketing.
Ayuda Media Systems sells a leading digital and static advertising enterprise resource planner.
• Wrote an 80, 000- word knowledge base for a cloud-based ERP. This improved user satisfaction and reduced tech support costs. Deliverables included an information portal, product communications and a company dictionary that standardized nomenclature.
• I also delivered technical marketing, white papers, user personas and more than 100 golden paths. The impact was that multiple departments in offices around the world had a shared understanding of who the users were and how they interacted with each other. The value was that consistent best practices can be recommended by sales, support and account managers.
• Prototyped user interfaces for new and updates to existing features. I worked with product managers and developers to ensure that product portfolio goals were met and unintended impacts minimized.
• Identified gaps in a poorly differentiated products, developing a new data rich CRM.
Asset Science is a leading designer and provider testing and diagnostic software tools for wireless mobile device production lines.
• Led the creation of role-based dashboards for executives, factory managers and team leaders and developed innovative industry metrics. The result was an expansive but practical product vision that improved investor confidence and reassured existing customers that the company had a coherent vision of the market, customer needs and the product’s future.
• Authored and co-authored technical documentation that improved clarity, communication and processes; instituted a CRM for the sales team.
• Oversaw the product team’s daily activities, created new marketing and branding for the re-energized company.
TAG - The Armored Group provides armored vehicles throught the UAE, Middle East and western countries.
• Consulting mandate for documenting the retrofitting of armored vehicles. The procedure involved nearly six thousand photographs of welding, electrical and security technology installations.
Product owner for a business startup for the US medical market.
•I delivered extensive competitive intelligence to obtain transparency into competing and allied clinical entities; recommended patent/Intellectual property opportunities and proposed their revenue model.
Documentation for a SAAS firm offering international logistics freight services to carriers and manufacturers. Developed courseware and user education materials.
Ryma provided product management consulting services and software to public companies. I authored their support documentation.
MEI developed financial software for manufacturers and brokers in the consumer package goods industry for the UK, the United States and Canada. I started their middleware and API documentation from scratch.
Mecanica Solutions provides engineering services and product life cycle management software to automotive and aviation manufacturers, and Formula 1 racing in Europe and North America. My documentation included PLM products and aviation software.
Beginfinite was a developer of anti-spam and anti-virus software for Novell, RIM and other messaging products. I documented their network level security and messaging products.
Created a wide range of exciting and interesting material for clients in diverse industries including courseware and technical marketing.
Developer of multimedia courseware, physician and pharmaceutical sales, insurance benefits software and medical software in Europe and North America.
Journalist at regional weeklies in the Ottawa Valley, northern Ontario and Québec
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